FBI Core Competencies

Listen and Interpret

Understand and identify key spoken information; be sensitive to verbal and nonverbal cues from others; ask probing questions to collect additional information or clarify a message; respond appropriately to questions; and paraphrase what has been said to confirm understanding.

Manage Change

Respond positively to and successfully manage change at work; support organizational change in a positive and productive manner; and willingly accept new priorities, procedures, or goals.

Set Strategic Direction

Conceptualize, develop and articulate the vision, strategy, and goals to set direction; integrate the vision into daily work activities.

FBI CC 1

Collaboration

FBI CC 6

Leadership

FBI CC 8

Problem Solving and Judgment

Demonstrate Political Savvy

Navigate effectively within the organization's social, political, and technological systems.

Show Respect

Interact with others in a courteous manner; display composure; firmly maintain position without becoming defensive; and confront others with tact.

Share Information

Express yourself concisely and clearly; use appropriate tone in conversation; present information in a well-organized manner; provide sufficient detail to ensure communication is understood; write in a clear, concise manner appropriate for the audience; and proactively identify who needs information and share when appropriate.

Persuade

Influence others to accept an idea or point of view; provide compelling reasons to accept a change or course of action.

Speak Clearly

Express yourself concisely and clearly; use appropriate tone in conversation; present information in a well-organized manner; and provide sufficient detail to ensure communication is understood.

Write Clearly

Write in a clear, concise manner appropriate for the audience.

Adapt

Adapt to unanticipated problems or conflicts; respond positively and productively to work challenges.

Be Proactive

Take action in anticipation of future needs or opportunities; initiate activity to accomplish a task or goal; pursue participation in activities; and volunteer ideas, resources, or efforts.

Develop Self

Continually strive to develop skills and abilities; learn from others.

Follow Through

Persist at a task despite setbacks; plan for and accomplish follow-up activities necessary to accomplish goals.

Establish Rapport

Put others at ease; engage others in conversation; and express empathy and genuine interest.

Be Sensitive to Differences

Keep an open mind; understand and appreciate the opinions of others; see things from a different point of view.

Resolve and Manage Conflict

Successfully mediate concerns between individuals and groups while considering organizational objectives; develop agreements and settle disputes equitably; find common ground; and obtain cooperation with minimum disruption.

Work with Others

Collaborate to identify and achieve common goals.

Mentor

Recognize positive and negative performance in others; provide objective, direct, and timely feedback; and provide guidance to others on how to develop skills and abilities.

Direct

Take a leadership role with others; provide clear objectives and goals; demonstrate calm and confidence when dealing with others; and clearly articulate responsibilities.

Inspire

Motivate others to work toward a common goal or objective; influence others by articulating a vision.

Presence

Engender respect and loyalty from others by demonstrating credibility, professionalism, and integrity.

Plan

Identify a goal and the resources necessary to achieve it by attending to detail; identify potential problems and ways to avoid or overcome them;recognize consequences to actions; and establish necessary follow-up steps.

FBI CC 2

Communication

FBI CC 3

Flexability and Adaptability

FBI CC 4

Initiative

FBI CC 5

Interpersonal Ability

FBI CC 7

Organizing and Planning

Liaise

Establish contacts and interact effectively with federal, state, and local agencies; government officials; the community; internal FBI contacts; and other organizations and agencies.

Identify Problems and Opportunities

Recognize when and where problems and opportunities exist; determine the causes of problems; accurately define and understand the nature of a problem; and capitalize on opportunities to solve them together when possible.

Make Decisions

Solve problems effectively; use appropriate information in determining solutions to problems; and evaluate strengths and weaknesses of potential solutions to problems

Manage Risks

Identify and mitigate risk; take calculated and innovative risks.

Prioritize

Determine the relative importance of tasks or goals; take time and effort in relation to task importance; use time and resources efficiently; and avoid being distracted by irrelevant issues.

Accept Responsibility

Take ownership of problems and the need to solve them; weigh risks of potential solutions and determine if appropriate; make decisions in a timely manner; and defend decisions when challenged.

Evaluate and Analyze

Evaluate data, conditions, and events to support conclusions.