MHR 523 - 7 - Performance Management - Students

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10 Terms

1

Performance Management

The use of performance data to effect organizational culture, systems, and processes, set goals, allocate resources, affect policies and programs, and share results.

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2

Performance Appraisal

The process by which organizations evaluate employee job performance.

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3

SMART Goals

Specific, Measurable, Achievable, Relevant, Time-bound goals used in effective performance management systems.

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4

Validity in Performance Management Systems

The degree to which a performance measure assesses all relevant aspects of job performance.

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5

Reliability in Performance Management Systems

The consistency of a performance measure over time.

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6

Rater Training

Training provided to evaluators to ensure they understand good vs poor performance to improve the accuracy of evaluations.

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7

Halo Effect

A cognitive bias where the perception of one positive quality leads to the assumption of other positive qualities.

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8

Leniency Bias

The tendency to give higher ratings than deserved, often due to a desire to be nice rather than accurate.

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9

Central Tendency Error

The tendency to rate all employees near the middle of the scale, avoiding extreme ratings.

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10

Feedback Effectiveness

The extent to which feedback leads to improved performance; can be negatively impacted if directed at the person rather than the task.

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