hcom chapter 12 (group communication)

organizations

are groups with a formal governance and structure

organizational communication

is the interaction necessary to direct an organization towards multiple sets of goals

classical management approach

focuses on how to make an organization run efficiently

the division of labor

the assumption that each part of the organization has a specific function

hierarchy 

the layers of power in an organization

human relations approach

considers the human needs of organizational members

human resources approach

also values employees as assets to the organization who can be fulfilled by participating and contributing useful ideas

systems approach

views an organization as a whole in which all members have interdependent relationships

openness

organization’s awareness of its problems

adaptability 

an organization’s allowance for change and growth

organizational storytelling

the communication of org’s values through stories to members and outside world

organizational heroes

the people who achieve great things for the org

organizational assimilation

the process by which people ‘learn the ropes’ of the org

vocational anticipatory socialization (VAS)

is the process of learning in advance about the norms of an org, culture, and nature of the ‘work’

mentor

is a respected member of the org and role model for mentee

mentee

is the less experienced individual in an org

peer relationships

are the friendships that form between colleagues

peer communication

communication between individuals at the same level of authority

surveillance

the monitoring of employees to see how the internet is used by employees during work

globalization

the growing interdependence and connectivity of societies 

global social enterprises (GSEs)

attempt to help underdeveloped economies reach higher levels