Professionalism 2.3.1

Professionalism

The conduct, aims, or qualities that characterize a professional or professional person.

First Impression

The initial view or perception one has of a person or situation that often sets the tone for future interactions.

Cultural Sensitivity

Awareness and respect for the cultural norms and practices of others.

Authorization

Permission or approval to proceed with a particular action or change.

Invoice

A detailed bill that outlines the work performed and amount charged for services rendered.

Open-Ended Questions

Questions that cannot be answered with a simple 'yes' or 'no' and require more elaborate responses.

Documentation

Written records that provide evidence of services performed or actions taken.

Customer Satisfaction

A measure of how products or services provided by a company meet or exceed customer expectations.

Attentive Listening

Actively listening and engaging with the speaker, indicating that their message is valued.

Confidentiality

Respecting privacy and not disclosing information without consent.