ShopKey Mgmt 5.9 Module 1

Tab Key is handy to move forward to the next data field; which key combination puts it into reverse to move backwards to previous field?

Shift + Tab

Invoice dollars are added to a shop's total daily business when:

Invoices are posted to History file

Which Vehicle fields must use supplied drop-down list entries to gain access to Repair, Estimator parts & labor, TSBs or Maintenance?

Year, Make & Model

F6 / Start [New] can begin with either the Estimate or Repair Order phase.

True

To maximize value, inspection or test drive findings recorded on technician worksheets should then be:

Entered as Recommendations text then Revisions created

Fastest way to assign actual technicians to an entire R.O. is by:

Clicking Order Options, choosing technician by name from drop-down list

When a new order is started, users are alerted to previous Recommendations & Revisions by:

Dialog box displays number of each for this vehicle

F6 / Start [New] allows users to start an Estimate or Repair order and identify customers by one of the following ways: (check all that apply)

License Plate #

Telephone #

Last Name

Accurate "In" Mileage entry determines quality of service history for warranty repairs and effective customer follow-up or SocialCRM efforts.

True

The software can alert the user when they start a new order for a customer that has an overdue balance.

True

Symptoms are very helpful to a shop's business because:

All of these

F12 Check Profit can provide a snapshot of an estimate's profitability BEFORE quoting the customer a price.

True

Estimate & Repair Order #s are always one and the same.

False

Entering a Zip Code and pressing the Tab key will automatically fill which Customer screen fields?

City & State

This button provides access to change which records appear on the Work-In-Progress screen:

Display

Best way to start every Estimate or Repair Order is to use

F6 / Start [New] button

Customers are limited to three vehicles in the database.

False

A Repair Order CAN be marked as "printed" without printing to paper.

True

By marking a Repair Order as 'printed', parts required to complete the work now have what status to that specific repair order?

Committed

Each person included in the User List (by name or job title, etc) can store their own preferences for which of these screen factors under their User List name?

Column width/location & record types displayed