Crew Resource Management Lecture Notes

Flashcards covering the definitions, historical events, and principles of Crew Resource Management (CRM) as applied to the fire service and aviation.

Adaptive Leadership Model

A model developed by Heifetz and Linsky that distinguishes between technical challenges and adaptive challenges, where the latter requires cultural adaptation.

Technical Challenges

Safety improvements in the fire service such as personal protective equipment, personnel accountability systems, communications, and incident management.

Crew Resource Management (CRM)

A behavioral approach designed to reduce human error in high-risk activities by focusing on situational awareness, decision making, communication, task allocation, and teamwork.

Five Factors of Human Error

The specific elements CRM attempts to overcome: poor communication skills, lack of teamwork, ineffective task allocation, barriers to critical decision making, and poor situational awareness.

Autocratic Management Style

A hierarchical management style that provides personnel accountability and effective task delegation but typically limits communication due to its restrictive nature.

United Airlines Flight 173

A December 28, 1978, flight from Denver to Portland that crashed due to fuel exhaustion after the crew became over-engrossed in a landing gear light bulb issue, leading to the birth of CRM.

United Airlines Flight 232

A 1989 landmark event where the crew used CRM training to land a crippled aircraft with severed hydraulic systems in Sioux City, Iowa, resulting in 184 survivors.

Interpersonal Communications

The failure point identified as the cause of 70 percent of worldwide aviation accidents between 1959 and 1989, shaped by organizational culture, fatigue, and stress.

Sentinel Event

An incident, such as the crash of Flight 173, that draws the attention of an industry and prompts major safety or behavioral modifications.

NASA Workshop (1979)

The meeting where CRM was officially born in response to research examining the role of human error in aviation accidents.