Hospitality

hospitality industry

Businesses that provide services like lodging, food, and entertainment.

guest services

Help and support provided to hotel guests.

customer satisfaction

How happy guests are with their experience.

security

Measures taken to keep guests and property safe.

front office

The area where guests check in and get help.

rooms division

Hotel department managing guest rooms and related services.

food and beverage department

Manages restaurants, bars, and room service.

ancillarly services

Extra services like spa, laundry, or valet.

Full-Service Hotel

Offers many services, including restaurants and meeting rooms.

limited service hotel

offers rooms but fewer services

resort hotel

A hotel in a vacation area with lots of leisure activities.

boutique hotel

Small, stylish hotel with a unique design.

chain hotel

A group of hotels owned or managed by one company.

independent hotel

A hotel not part of a chain.

franchise

A hotel operated under a brand’s name but owned by someone else.

management contract

Agreement where a company runs a hotel for its owner.

occupancy rate

Percentage of rooms sold out of total available.

Average daily rate (ADR)

Average price paid per room sold.

revenue per available room (RevPAR

Total room revenue divided by rooms available.

rack rate

The highest published room price.

block rooms

Rooms reserved for a group or company.

city ledger

Accounts for guests or companies that pay after their stay.

city folio

The bill or account for a guest currently staying.

front desk associate

Staff who check guests in and out.

night auditor

Employee who balances daily hotel accounts overnight.

concierge

Helps guests with reservations and local information.

bell captain

Supervises bellhops who help with luggage

guest folio

A record of all charges for a guest during their stay.

upselling

Encouraging guests to buy a better or more expensive option.

guest account

A guest’s financial record at the hotel.

reservations

Booking a room before arriving.

revenue management

Strategies to sell rooms at the best price to maximize profits.

yield management

Adjusting prices based on demand and availability.

energy management system (EMS)

Technology that controls energy use in hotel rooms.

room occupancy percentage

Percentage of rooms occupied at a given time

room inventory

Total number of rooms available in the hotel.

forecasting

Predicting future hotel bookings and demand.

distribution channels

Ways rooms are sold (e.g., online travel sites, direct bookings).

housekeeping

Department responsible for cleaning rooms.

room status

The current state of a room (vacant, occupied, or out of order).