Conflict Resolution quiz #1, CH 1-3

What influences your personal history with conflicts?

Attachment styles and personal/workplace history.

What are some negative views of conflict?

1. Harmony is normal, conflict is abnormal. 2. Conflict is a breakdown of communication. 3. Communication equals disagreements. 4. Conflict results from personal pathology. 5. Conflict should never be escalated. 6. Conflict interaction should be polite and orderly. 7. Anger is the only emotion in conflict.

What are some positive views of conflict?

1. Conflict is inevitable. 2. It brings problems to the table. 3. It helps clarify goals and join people together. 4. It can clear out resentments and enhance understanding.

How do metaphors relate to conflict?

Metaphors provide imaginative descriptions of emotional experiences and reflect/create certain kinds of communication.

What are the minimal features of all conflicts?

face-to-face with someone you have a relationship with, 2 interdependent parties, incompatible goals, scarce resources, interference

What does 'Intent ≠ Impact' mean in conflict?

It means that the intention behind a behavior may not align with the impact that behavior has on others.

What are the filters that affect perceptions in conflict?

Gender filters and cultural filters.

What characterizes individualistic cultures in conflict?

Focus on individual goals, direct communication, and viewing conflict as a personal matter.

What characterizes collectivistic cultures in conflict?

Focus on group harmony, indirect communication, and the influence of social context.

How is conflict defined?

An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others.

What is intrapersonal conflict?

Conflict that occurs within an individual before it is expressed as interpersonal conflict.

What is a gridlocked conflict?

turns insulting, ends in disengagement, leave conversation feeling worse

Why study conflict?

emotional intelligence, self management, social skills, social awareness

What are key components of emotional intelligence relevant to conflict?

emotional self-awareness, accurate self-assessment, self-confidence

What are the four horsemen of destructive conflicts?

Criticism, defensiveness, stonewalling, and contempt.

What are some strategies for preventing destructive conflicts?

1. Use supportive climates: descriptions over evaluations, problem solving over control, spontaneity over strategy, empathy over neutrality, equality over superiority, provisionalism over certainty

What are some personal conflict styles?

1. Avoiding conflict at all costs. 2. Engaging only when necessary. 3. Enjoying verbal conflict. 4. Seeking constructive conflict to solve problems.

What is the role of empathy in conflict resolution?

Empathy fosters understanding and supportive communication, which can prevent escalation.

What is the significance of self-awareness in conflict management?

It helps individuals recognize their emotions and reactions, facilitating better conflict resolution.

How can supportive climates be created in conflict situations?

By promoting openness, respect, and a focus on problem-solving rather than defensiveness.

escalatory spiral

fight patterns, overt and implied, emotional intensity of one person escalates and spiral of negativity begins, self-perpetuating dynamics

avoidance spiral

flight patterns, covert, active attempt to lessen dependence on each other, harboring resentment, complain to 3rd party

constructive complaint

"i" statements, describe undesirable behavior, use neutral language, ask 4 specific behavior change

contempt

giving up

3 attachment systems

avoidant, collaborative, aggressive

worldview

cognitive, ethical, perceptual frames of an individual

disagreement vs conflict

conflict has interference, disagreement does not

TRIP model

topic goals, relational goals, identity goals, process goals

topic goals

what do we want

- different desires

- same desire, limited supply

relational goals

who are we to each other

- treatment

- unit (what kind of relationship is this)

- hidden (ex: tone of voice)

relational spiral

when people dont view the relationship the same

identity goals

who am I in this interaction, how can i protect and repair my identity

- face saving

- scarce resource (ppl defend their identity)

- shapes behavior

- constructive framework

process goals

how should we resolve

- methods

- can create just as much tension as other goals

- fairness

interest vs goals

same thing

prospective goals

before

- intentions going into conflict

- may be spoken or internal

transactive goals

during

- goals that emerge during conflict

- often shifts throughout conflict

- can turn negative

retrospective goals

after

- how someone makes sense of conflict when its over

- sometimes we realize our priorities were different than we originally thought

collaborative goals (gold standard)

1. address short, med, and long term issues

2. describe how exactly you will change your behavior

3. oriented towards present and future (focus on what can be done now)

4. recognize interdependence