U1 Map Service Process

0.0(0)
Studied by 0 people
call kaiCall Kai
Locked
learnLearn
examPractice Test
spaced repetitionSpaced Repetition
heart puzzleMatch
flashcardsFlashcards
GameKnowt Play
Card Sorting

1/3

encourage image

There's no tags or description

Looks like no tags are added yet.

Last updated 3:19 AM on 7/18/26
Name
Mastery
Learn
Test
Matching
Spaced
Call with Kai
Chat

No analytics yet

Send a link to your students to track their progress

4 Terms

1
New cards

Service Process meaning

Steps and interactions to deliver value in meeting customer’s needs' & expectations, identifying needs then satisfaction

2
New cards

Delivering Service Purpose

Customer needs fulfilment,
Operational efficiency,
Quality assurance,
Feedback integration

3
New cards

Service Brand Impact

Brand loyalty,

Competitive differentiation,
Positive brand perception

4
New cards

Customer Perception/Satisfaction Impact

Enhanced customer experience,
Increased satisfaction,
Managed expectation,
Perceived value (looks match its value)