TAD - 1 - Book

Competitiveness

refers to a company's ability to maintain and gain market share in an industry.

competitive advantage

refers to an organization's unique capability, edge, or performance capacity that allows it to achieve economic success and outperform rivals in a highly competitive market

Human resource management

refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance.

stakeholders

refers to shareholders, the community, customers, employees, and all the other parties that have an interest in seeing that the company succeeds.

learning

The overall goal of training and development is

Learning

refers to employees acquiring knowledge, skills, competencies, attitudes, or behaviors

Human capital

refers to knowledge (know what), advanced skills (know how), system understanding and creativity (know why), and motivation to deliver highquality products and services (care why).

Training

refers to a planned effort by a company to facilitate learning of job-related competencies, knowledge, skills, and behaviors by employees.

Development

is similar to training, except that it tends to be more future-focused.

Development

refers to training as well as formal education, job experiences, relationships, and assessments of personality, skills, and abilities that help employees prepare for future jobs or positions.

Formal training and development

refers to training and development programs, courses, and events that are developed and organized by the company.

Informal learning

refers to learning that is learner initiated, involves action and doing, is motivated by an intent to develop, and does not occur in a formal learning setting.

Explicit knowledge

refers to knowledge that is well documented, easily articulated, and easily transferred from person to person.

Tacit knowledge

refers to personal knowledge based on individual experiences that is difficult to codify.

Knowledge management

refers to the process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge.

training design process

refers to a systematic approach for developing training programs.

C - Conducting Needs Assessment

E - Ensuring Employees Readiness for Training

C - Creating a Learning Environment

E - Ensuring Transfer of Training

D - Developing Evaluation plan

S - Selecting Training Method

M - Monitoring and Evaluating the program

the seven steps in training design process

Instructional System Design (ISD)

refers to a process for designing and developing training programs.

analysis, design, development, implementation, and evaluation.

What does ADDIE model include

agile learning design

To overcome the limitations of the ISD model, companies are starting to use

Agile learning or agile instructional design

refers to any approach to training development that focuses on speed, flexibility, collaboration, repeated review, and reuse of existing content, if appropriate.

Offshoring

refers to the exporting of jobs from developed countries, such as the United States, to countries where labor and other costs are lower.

Intellectual capital

refers to the codified knowledge that exists in a company.

Social capital

refers to relationships among employees in the company.

Customer capital

refers to the value of relationships with persons or other organizations outside the company for accomplishing the goals of the company (e.g., relationships with suppliers, customers, vendors, and government agencies).

Employee engagement

refers to the degree to which employees are fully involved in their work and the strength of their commitment to their job and the company.

Change

refers to the adoption of a new idea or behavior by a company.

learning organization

embraces a culture of lifelong learning, enabling all employees to acquire and share knowledge continually

Diversity

considered as any dimension that differentiates one person from another.

Equity

refers to fair treatment, access, equality of opportunity, and advancement for all employees, while at the same time striving to identify and eliminate barriers that have prevented the full participation of some groups.

Inclusion

refers to creating an environment in which employees share a sense of belonging, mutual respect, and a commitment to others so they can perform their best work.

Talent management

refers to the systematic, planned, and strategic effort by a company to use bundles of human resource management practices, including acquiring and assessing employees, learning and development, performance management, and compensation, to attract, retain, develop, and motivate highly skilled employees and managers.

STEM skills

refer to skills in science, technology, engineering, and math.

Knowledge workers

are employees who contribute to the company not through manual labor, but through what they know, perhaps about customers or a specialized body of knowledge.

Total Quality Management (TQM)

is a companywide effort to continuously improve the ways in which people, machines, and systems accomplish work.

The Baldrige award

created by public law, is the highest level of national recognition for quality that a U.S. company can receive.

Six Sigma process

refers to a process of measuring, analyzing, improving, and then controlling processes once they have been brought within the narrow quality tolerances or standards

is a way to do more with less effort, equipment, space, and time, but still provide customers with what they need and want.

is a way to do more with less effort, equipment, space, and time, but still provide customers with what they need and want.

ISO 10015:2019

are quality management guidelines detailing how to establish, implement, maintain, and insure training and development systems help employees' obtain the knowledge and skills they need to perform effectively.

Digital learning

refers to learning that can occur daily in the work setting using devices such as smartphones, tablets, and computers.

Upskilling

refers to employees improving or expanding their current skills.

Reskilling

refers to employees acquiring new knowledge or skills.

Nontraditional employment

includes the use of independent contractors, freelancers, on-call workers, temporary workers, and contract company workers.

Gig workers (gig economy)

are typically independent contractors who control when and where they work and often are assigned work through a website or mobile app (e.g., a ride-sharing driver).

Work teams

involve employees with various skills who interact to assemble a product or provide a service.

Cross training

refers to training employees in a wide range of skills so they can fill any of the roles needed to be performed on the team.

Virtual teams

are teams in which members are separated by time, geographic distance, culture, and/or organizational boundaries and rely almost exclusively on technology (such as e-mail, Internet, and video conferencing) to interact and complete their projects.

Outsourcing

means that training and development activities are provided by individuals outside the company.

Human resource development

refers to the integrated use of training and development, organizational development, and career development to improve individual, group, and organizational effectiveness.