IT 343 Module 3 Definitions

Coercive Power

Using punishment, threats, or other negative approaches to get people to do things they do not want to do

Collaborative Mode

A conflict-handling mode in which decision makers incorporate different viewpoints and insights to develop consensus and commitment

Compromise Mode

Using a give-and-take approach to resolve conflicts; bargaining and searching for solutions that bring some degree of satisfaction to all the parties in a dispute

Confrontation Mode

Facing a conflict directly using a problem-solving approach that allows affected parties to work through their disagreements

Deputy Project Manager

People who fill in for project managers in their absence and assist them as needed

Extrinsic Motivation

 An approach that causes people to do something for a reward or to avoid a penalty

Forcing Mode

Using a win-lose approach to conflict resolution to get one’s way

Hierarchy Of Needs

 A pyramid structure illustrating Maslow’s theory that people’s behaviors are guided or motivated by a sequence of needs

intrinsic Motivation

An approach that causes people to participate in an activity for their own enjoyment

Organizational Breakdown Structure

A specific type of organizational chart that shows which organizational units are responsible for particular work items

Overallocation

A state in which not enough resources are available to perform the assigned work during a given time period

Power

The ability to influence behavior to get people to do things they would not otherwise do

RACI Charts

Charts that show Responsibility, Accountability, Consultation, and Informed roles for project stakeholders

Rapport

A relation of harmony, conformity, accord, or affinity

Resource Histogram

 A column chart that shows the number of resources assigned to a project over time

Resource Leveling

A technique for resolving resource conflicts by delaying tasks

Resource Loading

The amount of individual resources an existing schedule requires during specific time periods

Responsibility Assignment Matrix

A matrix that maps the work of a project, as described in the WBS, to the people responsible for performing the work, as described in the organizational breakdown structure (OBS)

Smoothing Mode

Deemphasizing or avoiding areas of differences and emphasizing areas of agreement

Staffing Management Plan

 A document that describes when and how people will be added to a project team and taken off it

Tuckman Model

A model that describes five stages of team development: forming, storming, norming, performing, and adjourning

Withdrawal Mode

Retreating or withdrawing from an actual or potential disagreement