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he key elements of leadership include all of the following except
C) personality
The ability to understand others is
C) social awareness
The ability to control disruptive emotions is
D) self management
Which of the following is not a Big Five personality dimension?
B) attractiveness
The personality dimension includes traits related to self-control and how well one remains under pressure.
A) adjustment
Leadership and extraversion traits are part of
B) surgency personality dimension
The combination of traits that classifies an individual's behavior is
B) personality
Which of the following statements regarding leaders and managers is not true?
A) A manager always has the ability to influence others
a leader may not.
The decisional leadership roles include all of the following except
B) spokesperson
Which of the following is an example of a figurehead role?
D) signing official documents
Research has found that managers who had derailed tend to have
B) been overly ambitious
Which of the following is not a major reason for executive derailment?
D) They undermanaged.
The designing of a new performance evaluation system would be an example of which of the following managerial roles?
A) entrepreneur
A time plan for completing activities is called a(n)
C) schedule
The managerial leadership skill that all leaders need to be successful is
B) decision-making
What best describes the leader-follower relationship?
B) Leadership and followership merge and are linked concepts.
Emotional intelligence includes all of the following except
A) self-concept
Which of the following is not a trait of high conscientiousness?
C) extraversion
One of your employees, Gina, is low on job commitment and tends to engage in counterproductive behavior. She is likely low on the _ trait of the conscientiousness dimension.
D) dependability
Which of the following is not one of the contributions of behavioral leadership theory?
C) Task and relationship behavior tend to correlate strongly with subordinate performance.
Reward power is a form of power.
C) personal
Through the motivation process, people go from
A) need to motive to behavior to consequence to satisfaction or dissatisfaction.
Which of the following is not one of the four major assumptions that Abraham Maslow based his hierarchy of needs theory on?
D) Both met and unmet needs motivate.
The ability to work well with others is
B) relationship management
Creating obligations and developing alliances, and using them to accomplish objectives is
C) reciprocity
The consultation influencing tactic is also known as
C) participative management
To get people in a good mood, the influencing tactic may be used by being friendly and praising others before you ask them for what you want.
B) ingratiation
Which of the following is not a step in the oral message-sending process?
C) check the receiver's commitment
The first step in the oral message-sending process is
A) develop rapport
is the process of a leader communicating ideas, gaining acceptance of them, and motivating followers to support and implement the ideas through change.
D) Influence
The manager of a manufacturing plant is inaugurating a major quality initiative and is planning the announcement to the employees. She has considered the goal and mode of the message. What other issue should be considered in this planning?
B) the timing of the message
The process of conveying information and meaning is
A) communication
The oral message-sending process includes all of the following steps except
A) translate the meaning of the message
The neutral third party who helps resolve a conflict is the
C) mediator
The richest channel of communication is
B) oral face-to-face
The leader-follower relationship represents the influence
B) between the leader and the follower.
Which of the following statements regarding in-groups and out-groups is not true?
D) In-group followers do not require as much attention as out-group followers.
Which of the following statements regarding groups and teams is true?
B) Groups focus on individual performance and goals.
Receiving formal evaluations from many people is
D) 360-degree feedback
The type of follower who is high on involvement but low on critical thinking is the
B) conformist
When asked about her new boss, an employee says… This employee is probably a(n)
B) out-group member
To build a real team, the leader should
C) form a relationship with each member.
Which statement describes a team vs. a group?
A) A team implies a sense of shared mission.
involves the creative cooperation of people working together to achieve something beyond the capacities of individuals working alone.
C) Synergy
is an understanding and commitment to group goals on the part of all team members.
B) Teamwork
Which of the following is not an advantage of teamwork?
C) an untrustworthy work environment is created
One of the disadvantages of teamwork is that
C) situations can occur in which individuals perceive that the team impinges on their autonomy.
Emerging trends in the current business environment that make crisis management especially important among the skills of leadership include
C) technological advances.
The best way to mitigate the negative consequences of any crisis is by
A) a pre-crisis plan.
An ambitious view of the future… is
D) a strategic vision.
The organization's capability to identify major changes in the external environment and respond promptly is
B) strategic flexibility.
Pre-crisis planning entails all of the following components except
A) analyzing the environment.
An organization faced a sudden crisis… What is a likely result of this episode?
A) The employee will get more opportunities for responsibility.
An effective crisis management plan is one that includes all of the following except
D) upgraded every 10 years.
A low probability, high-impact event… is the
A) crisis
Strategic crisis leadership requires all of the following except
C) identifying emerging patterns or trends in the regulatory environment, competitive landscape, and social environment
Which of the following activities is not a primary duty of the crisis leader?
D) consider all employee grievances as legitimate concerns
Fear of new workplace processes is part of
B) learning anxiety
Pre-crisis planning
C) allows leaders and followers to make good decisions under severe pressure in the most difficult circumstances.
The contingency leadership model variables include all of the following except
D) the economy.
Power based on the user's personal relationship with others is
A) referent
Power based on the user's ability to influence others with something of value to them is
C) reward power
The Leadership Grid is based on two leadership dimensions called
B) concern for production and concern for people.
The Leadership Grid identifies all of the following leadership styles except:
B) end-of-the road.
Today, more companies are looking for graduates with _
A) international openness and flexibility.
A leadership model
A) is used when selecting the appropriate leadership style for a given situation.
According to a survey of recruiters, which of the following attributes is not high in the rankings?
C) political savvy
To be a successful leader, you need three managerial leadership skills, one of which is _ skill
B) technical
The manager of an engineering consulting firm is extraverted… This manager is displaying
D) surgency, agreeableness, and adjustment.
Most employees are promoted to their first management position primarily because of their ____ skills.
A) technical
The ____ leadership model is used to determine if a person's leadership style is task- or relationship-oriented…
D) contingency
The personality type that has a lively temperament is
D) sanguine
The best leadership style for an emergency situation is
B) autocratic
The process of blaming one's unethical behavior on others is
C) displacement of responsibility
Shirking of individual responsibility is also known as
B) social loafing
Social loafing is likely to result when
D) individual effort is not recognized and assessed.
You, as an employee and not a manager in your organization, can have power.
B) personal
Most day-to-day manager-employee interactions are based on power.
A) legitimate
Leaders mostly use all of the following types of power to influence out-group members except
A) referent power
The process of developing relationships for the purpose of socializing and politicking is
D) networking
Having employees assess their own performance is a part of
C) coaching
The form of coaching in which a more experienced manager helps a less experienced protege is
D) mentoring
The avoiding conflict style that results in unresolved conflict is the
D) lose-lose strategy
The process in which two or more parties are in conflict and attempt to come to an agreement is
D) negotiating
The neutral third party who makes a binding decision to resolve a conflict is the
B) arbitrator
The leader who has concern for both production and people has the
A) high-high leadership trait
Leadership that transcends self-interest to serve the needs of others by helping them grow professionally and personally is
B) servant
The key to successful stewardship is based on all of the following values except
B) reward assumption
The situation that results from members of a cohesive group agreeing on a decision in order to maintain group goodwill is
D) groupthink
Which of the following is not a crisis with which organizations may need to respond?
A) interoffice politics
Group members' social relationships within and outside their groups and how these relationships affect group effectiveness is
C) social capital
The process of gaining and using power is
A) politics
Charismatic leadership is seen as an extension of _ theory.
C) attribution
The Greek word charisma means
D) divinely inspired gift.
Which of the following is a function of culture?
C) It helps the organization adapt to the external environment.
Which of the following is not a characteristic of a high-performance culture?
B) organizational conflict
Insular thinking is an attribute of a(n) culture.
D) low-performance
Which of the following statements regarding culture is true?
A) Culture is recognized as a source of competitive advantage.
The inclusion of all groups at all levels in an organization is
D) diversity