MIS Chap 10 - Information System in Decision-Making

Illustrate the Management Level in an Organization

Strategic

• develop overall organisational goals, policies and strategies and steer the firm towards achieving them. (CEO and other stakeholders)

Tactical

• responsible for carrying out the goals that have been set by the top managers. (General, regional managers)

Operational

• Involved in the daily running of their work unit in their organisations (Supervisors, Store managers)

State the 3 dimensions of Information Quality

• Time

• Content

• Form

State the decision structure based on Management Level

• Unstructured : strategic level, no procedures or guideline to assist the decision makers.

• Semi- structured : tactical level, certain procedures and guideline can be pre-specified, but will not be enough to make definite decision.

• Structured : Operational level, clear procedures or guidelines exist to assist the decision makers

How does MIS aid Tactical Level management in decision making (DSS) ?

• Analytical models

• Specialized database

• A decision maker’s own insights and judgements

• Interactive computer-based modelling process.

illustrate some analytical models

What is Executive Information System made for ? What are its properties ?

To meet the ad hoc information needs of the top level executives in strategic level.

• Presented in tailored form according to the preference of the executives

• The information is usually summarised

• Drill-down capability- allows executives to retrieve information at the lowest level of details

What is an example of EIS feature ?

Dashboards : allow users to proactively monitor, analyse and identify any trends, risk and opportunities

What is in a typical MIS in Operational Level ?

What is Enterprise Information Portal (EIP) ?

• Single gateway that integrate MIS, DSS, EIS and other information systems and business applications that gives all intranet users, selected extranet users access to a variety of business application

What is Geographic Information Systems ?

IS that uses geographic databases to construct and display maps as well as other graphic displays to support decisions affecting the population and other resources