ICT304 User Interface Design Mapping in UI/UX

These flashcards cover essential concepts and definitions related to user interface design and mapping techniques in UI/UX.

What is Human Centred Design?

An approach focusing on understanding users' needs, behaviors, and experiences to inform design solutions.

What are the main steps in Human Centred Design?

Empathize, Define, Ideate, Prototype, Test.

What is Empathy Mapping?

A visual tool that captures individual user's attitudes, behaviors, emotions, and thoughts based on direct observations and interviews.

What are the four quadrants of an Empathy Map?

Says, Thinks, Does, Feels.

What does a Customer Journey Map depict?

It visually represents a customer’s experience with a product, highlighting touchpoints, emotions, and desired actions.

What are the key elements of a Customer Journey Map?

Actor, Scenario, Journey Phases, Actions, Mindsets, Emotions, Insights.

What is the purpose of UX mapping?

To visualize and understand how users interact with a product, identifying pain points and areas for improvement.

What is a Service Blueprint?

A diagram illustrating how various service components, including people and processes, interconnect with customer touchpoints.

List the key components of a Service Blueprint.

Physical Evidence, Customer Journey, Frontstage Actions, Backstage Actions, Support Processes.

Why is it important to bridge the gap between user research and design?

To translate complex insights into actionable design improvements and address user's needs effectively.