A5: Monitoring the Work of People in health and Social Care

line manager

• person responsible for managing the work of an individual or a team in an organisation

• address issues with staff and take appropriate action

health, care, early years, and education services inspection

• Care Quality Commission

• Ofsted

Whistle blowing

• when a member of staff reports low quality or dangerous care at their workplace to bring change

• may inform the press or other agencies outside their workplace

systems for feedback

• regular meetings for service users to report concerns and share ideas for improvement

• committees that represent all service users

• suggestion box

• requested private meetings with a manager

• reporting to external agencies

criminal investigations

• extreme cases such as sexual, physical, financial, or emotional abuse

• high profile cases such as Winterbourne View Residential home

• may lead to professionals being removed from professional register, imprisoned, or barred from practice