Unit 3

communication

the process of exchanging messages with others

verbal communication

written or spoken words

nonverbal communication

communication using body movements, gestures, and facial expressions rather than speech

objective information

information based on what a person sees, hears, touches, or smells; also called signs

subjective information

something a person cannot or did not observe, but is based on something the resident reported

incontinence

loss of bladder and/or bowel control

cliches

phrases that are used over and over again and do not really mean anything

defense mechanisms

unconscious behaviors used to release tension or cope with stress

culture

a system of learned behaviors and beliefs that are practiced by a group of people

impairment

a loss of function or ability

mental health disorder

an impairment in emotional or mental function

combative

violent and/or hostile behavior