Effective Communication Skills

Flashcards covering key concepts from the Effective Communication lecture, including speaker and listener strategies, the 7 C's checklist, and the 4 types of communication noise.

What is effective communication beyond being able to talk?

It is the ability to listen and understand others, to "read" and interpret body language, and to know the best ways to get points across.

How is listening defined in terms of its role and nature in communication?

Listening is an integral part of the communication process and a process in itself. It is complex and active, rather than simple or passive.

When is active listening evident?

Active listening is evident when one remembers, repeats, paraphrases, or responds accurately and appropriately.

What six guidelines are listed for becoming a better speaker?

1. Plan your message, 2. Be considerate, 3. Speak clearly, 4. Stay focused on the conversation, 5. Be brief, 6. Learn to "read" the listener.

What seven guidelines are provided for becoming a better listener?

1. Eliminate distractions, 2. Make time to listen, 3. Practice reflective listening, 4. Listen for understanding, 5. Question skillfully, 6. Wait for the speaker to finish, 7. Pay attention to what is being said.

What is the general purpose of the 7 C's checklist?

It is a list of principles that you should ensure all your communications adhere to.

Which principles make up the 7 C's of effective communication checklist?

Clear, Correct, Complete, Concrete, Concise, Considered, and Courteous.

How is Completeness defined in the 7 C's of communication?

Communication must be complete.

How is Conciseness defined in the 7 C's of communication?

Avoiding wordiness and being direct or straight to the point.

How is Consideration defined in the 7 C's of communication?

"Stepping into the shoes of others".

How is Concreteness defined in the 7 C's of communication?

Being particular and clear rather than fuzzy and general.

How is Courtesy defined in the 7 C's of communication?

Respecting the culture, values, and beliefs of receivers.

How is Clearness defined in the 7 C's of communication?

The use of simple and specific words.

How is Correctness defined in the 7 C's of communication?

Ensuring there are no grammatical errors in communication.

When does a breakdown in communication occur?

It occurs when the message or feedback is not sent or received properly—at least in the way that the sender intends—or is not received by the concerned party altogether.

What are the four major types of noise that cause communication breakdowns?

Physical, Psychological, Physiological, and Semantic.

What is physical noise and what are examples of it?

Noise coming from the environment, such as a distracting visual aid, unbearable weather, or extraneous noises.

What is psychological noise and what are examples of it?

Noise originating from the emotional state, mental state, and psychological makeup of a person, such as depression, anger, or suspicions.

What is physiological noise and what are examples of it?

Bodily conditions that compromise a person's ability to send or receive messages, such as hunger or headache.

What is semantic noise and what are examples of it?

Anything related to the meaning of words that distorts or masks a message and confuses the listener, such as a speaker's use of a foreign language, a listener's limited vocabulary, or differing interpretations of word meanings.

According to Zig Ziglar, how does effective communication begin?

Effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.