1102-Windows OS Troubleshooting

The Blue Screen of Death (BSoD) (a.k.a. stop error screen) in MS Windows indicates a fatal error that the system cannot fix on the fly to continue operate safely. BSOD provides technical information that might be of help for advanced users in solving the cause of the stop error. In older versions of Microsoft OSs, information displayed on the screen when Windows encountered this type of error typically included error code, memory address where it occurred, and the name of the driver that caused it. Starting from Windows 8, the error screen contains a stop code accompanied by a URL and QR code pointing to relevant troubleshooting resources on the Internet. BSOD requires a system reboot, which happens either automatically, or can be performed manually with the Ctrl + Alt + Delete key combination, or by pressing the computer's power button. T or F

TRUE

"Pinwheel" is an informal term used for describing stop error in:

macOS

In Microsoft OSs, Performance tab in Windows Task Manager allows to identify hardware components affecting system performance. In a similar fashion, Task Manager's Processes tab can be used to identify compute-intensive applications and processes that can be the cause of sluggish system performance.
T or F

TRUE

Which of the following could be of help while troubleshooting a system that attempts to boot to incorrect device? (Select 2 answers)

Device Manager, Safe mode troubleshooting, Troubleshooting applet in Windows Control Panel, Disconnecting any removable drives, Updating boot order in BIOS

Disconnecting any removable drives,
Updating boot order in BIOS

During system boot, a user receives "Windows Boot Configuration Data file is missing required information" error message. Which of the following command-line commands should be used by a technician to troubleshoot this error?

bootrec /scanos, bootrec /rebuildbcd, bootrec /fixmbr, bootrec /fixboot

bootrec /rebuildbcd

Which of the answers listed below describe(s) (the) possible cause(s) of the "Missing operating system" error message displayed during Windows system boot? (Select all that apply)

Damaged storage drive, BIOS does not detect the storage drive, Windows starts in VGA mode, System partition not set as active, Corrupt Master Boot Record (MBR)

Damaged storage drive,
BIOS does not detect the storage drive,
System partition not set as active,
Corrupt Master Boot Record (MBR)

Which of the following actions would be of help in troubleshooting the "Missing operating system" error message displayed during Windows system boot?

Run Startup Repair utility

Use bootrec.exe to fix Master Boot Record (MBR) errors

Verify that the drive is detected in BIOS

Use diskpart utility to label the system partition as active

Replace damaged drive

All of the above

All of the above

Which of the answers listed below refer to probable causes of the "NTLDR is missing" error message displayed during system boot? (Select 2 answers)

Kernel panic, Damaged storage drive, Corrupt NTLDR file, Improper shutdown, Attempt to boot from a non-bootable drive

Corrupt NTLDR file,
Attempt to boot from a non-bootable drive

Which of the following solutions would be of help in troubleshooting the "NTLDR is missing" error message displayed during system boot? (Select all that apply)

System File Checker (sfc.exe), Disconnecting any external drives, Safe Mode troubleshooting, Adjusting the boot sequence in CMOS setup utility, Startup Repair utility

Disconnecting any external drives,
Safe Mode troubleshooting,
Adjusting the boot sequence in CMOS setup utility,
Startup Repair utility

One of the fixes for the "NTLDR is missing" error message during system boot relies on replacing the corrupt NTLDR file with the same file copied from another MS Windows host using the same OS version. Copying the NTLDR file manually requires access to the command-line interface available as one of the advanced troubleshooting options in Windows Safe Mode (which can be accessed by holding the Shift key and selecting Restart from the Power menu). After gaining access to the CLI, the NTLDR file can be restored with the copy command from an external storage device (e.g., USB flash drive) to the root folder (typically C:\) of the drive containing the corrupt version of the file. T or F

TRUE

In MS Windows, Services (services.msc) is a system applet used for managing background applications and processes. The applet interface can be accessed by pressing Windows logo + R key combination, typing in services.msc in the Run dialog box and pressing Enter. Double-clicking on a service opens its Properties menu (which can also be displayed by right-clicking on the service and selecting Properties from the context menu). The General tab of the Properties menu contains all the basic options necessary for manual service management (i.e., Start, Stop, Pause, and Resume buttons). If a service fails to start, automatic system response can be set on the Recovery tab. Another way of troubleshooting such problem is to check whether all required components for a given service are also up and running. The list of all connected services for a given service can be found on the Dependencies tab. T or F

TRUE

Which of the Windows tools listed below provides options to uninstall, change, or repair applications?

Programs and Features (appwiz.cpl, System Configuration (msconfig.exe), Troubleshooting (control /name Microsoft.Troubleshooting), Security and Maintenance (wscui.cpl)

Programs and Features (appwiz.cpl)

When a program installed in Windows stops responding or encounters an error, logs describing the error can be examined with the use of:

Task Manager (taskmgr.exe), System Information utility (msinfo32.exe), Resource Monitor (resmon.exe), Event Viewer (eventvwr.msc)

Event Viewer (eventvwr.msc)

Which of the following steps provide access to Windows Reliability Monitor (perfmon /rel)? (Select 2 answers)

Task Manager (taskmgr.exe), System Information utility (msinfo32.exe), Resource Monitor (resmon.exe), Event Viewer (eventvwr.msc)

System Information utility (msinfo32.exe)

Resource Control Panel (icon view) > Administrative Tools folder > Reliability Monitor

Control Panel (category view) > System and Security > Security and Maintenance > Maintenance > View reliability history

Control Panel (icon view) > Security and Maintenance > Maintenance > View reliability history

Windows Settings menu > Update & Security > Troubleshooting > Reliability Monitor

Control Panel (category view) > System and Security > System > Advanced system settings > Performance > Settings... > Advanced > View reliability history ( Your answer)Monitor (resmon.exe)

Event Viewer (eventvwr.msc)

Control Panel (category view) > System and Security > Security and Maintenance > Maintenance > View reliability history

Control Panel (icon view) > Security and Maintenance > Maintenance > View reliability history

The basic, recommended steps to solve or prevent low memory issues in MS Windows include: (Select all that apply)

Adding more RAM

Limiting the size of paging file

Disabling ReadyBoost

Closing resource-intensive apps/processes

Increasing virtual memory size

Adding more RAM

Closing resource-intensive apps/processes

Increasing virtual memory size

The common causes of USB controller resource warnings include USB devices exceeding the number of available endpoints (a.k.a. data buffers) or drawing too much power. In MS Windows, troubleshooting solutions that can be applied to solve such problems include disconnecting USB devices that are not in use, connecting devices with USB 2.0 ports, or reinstalling USB controllers. T or F

TRUE

Which of the answers listed below refers to a common solution for troubleshooting slow profile load on a Windows domain?

Modifying login script

Disabling SSO authentication

Rebuilding Windows profiles

Applying system updates

Rebuilding Windows profiles

The problem of the so-called time drift in Windows OS (i.e., the problem of the system clock going out of sync) can be solved manually in the Windows Settings menu (Windows Start > Settings > Time & Language > Date & time > Sync now button), or by setting up automatic time synchronization task in Windows Task Scheduler (Windows logo key + R > type in: taskschd.msc + press Enter > Task Scheduler Library > Microsoft > Windows > Time Synchronization > Create Task). T or F

TRUE

Which of the following would be the easiest step to troubleshoot the Blue Screen of Death (BSoD) in MS Windows?

System reboot

Recovery Console

Safe Mode troubleshooting

Driver rollback

System reboot

Restarting Windows regularly might be of help in resolving slower performance issues as it shuts down all background processes and clears out the system memory. T or F

TRUE

Which of the system recovery options in Windows 10 provides an option to keep or remove personal files before reinstalling Windows?

Reset

Refresh

Repair

Restore

Reset

If a recently installed app, driver, or update for Windows has a degrading effect on the system performance, Windows Restore can be used to undo system changes by reverting the computer to a restore point. Methods for accessing Windows Restore include:

Windows Run dialog box (Windows logo key + R) > type in: rstrui.exe + press Enter

Windows Run dialog box (Windows logo key + R) > type in: sysdm.cpl + press Enter > System Protection tab > System Restore...

Windows Control Panel (icon view) > Recovery > Open System Restore

Windows Control Panel (icon view) > Recovery > Configure System Restore > System Protection tab > System Restore...

Windows Control Panel (icon view) > Security and Maintenance > Recovery > Open System Restore

Windows Control Panel (icon view) > System > Advanced system settings > System Protection tab > System Restore...

Windows Control Panel (category view) > System and Security > Security and Maintenance > Recovery > Open System Restore

Windows Control Panel (category view) > System and Security > System > Advanced system settings > System Protection tab > System Restore...

Windows Start > Settings > System > About > System protection > System Restore...

All of the above

All of the above

If personal files, such as email, documents, or photos are lost or deleted, Windows System Restore can be used to recover such files. T or F

FALSE

A Windows 10 interface that enables update rollback can be accessed via:

Windows Start > Settings > Update & Security > View update history > Uninstall updates

Windows Control Panel (icon view) > Programs and Features > View installed updates

Windows Control Panel (category view) > Programs > Programs and Features > View installed updates

Windows Control Panel (category view) > Programs > Uninstall a program (under Programs and Features) > View installed updates

Windows Control Panel (category view) > System and Security > Programs (left sidebar menu) > View installed updates

Windows Control Panel (category view) > Uninstall a program (under Programs) > View installed updates

All of the above steps

All of the above steps