Process design, workflow, staffing

most questions for test due to math involved...

What is a process design?

broad plans used to develop and design a process or a way of completing a task

What is workflow?

pathway the work follows

What kind of chart helps with creating a process design?

flow chart

What are the factors that influence process design in a lab?

1. size and setting

2. design of the space

3. equipment

4. test methods

5. regulations

6. staff

7. work receiving

8. test priorities

What are the phases of workflow in a lab?

pre analytical, analytical, post analytical

which workflow phase is hardest to control?

pre-analytical

hiring, training, and retaining employees is?

critical

What are the two components to hiring?

application and interview

How many applicants should you interview prior to hiring?

>2

what is orientation?

initial training period

When are evaluations performed on a new employee?

6 months

After probationary period has passed, when is an employee evaluated?

annually

What is the 8/80 work week?

8 hours within 10 days (8 × 10 = 80)

When is overtime paid?

When an employee hits over 80 hr (two weeks) or 40 hr (one week)

What is the purpose of hiring part time and PRN?

to eliminate overtime taken by full time employees

What are factors that impact a schedule?

test menu

education and experience

employees needed for volume

emergency areas served

turnaround time

level of complexity

What expense comprises the majority of the departments budget for a lab?

employee salary

What is the formula to calculate number of full time employees (FTE) needed?

1. (test volume) * 0.25 = x number of worked hours

2. (worked hours) / (day period converted to hr) = # of FTE

If we had a test volume of 12,000 within a 14 day period, what number of FTE would we need?

1. (12,000) * 0.25 = 3,000 hrs worked

2. (3000 hr worked) / (80 hr → 14 days) = 37.5 FTE

How do we calculate productivity?

(earned hours) / (actually worked hours) * 100%

What productivity index is ideal?

over 100%

A full time employee will work how many hr in a year?

2080 hr

How do we calculate a FTE annual salary?

(hourly rate) * (2080 hr)