MAST 1060- Chapter 1-5

Medical assistants need to do all the following except:

hare information freely

Determine the correct statement regarding the medical assistant's personal image and grooming.

There is a connection between the medical assistant's personal image and the way the patient perceives how the office is run.

Passive behavior occurs when:

individuals say nothing in response to what is going on around them.

Employers are pleased with employees who are content and productive. Such employees show:

initiative and motivation.

Membership in a professional organization typically offers the medical assistant all of the following benefits, except:

licensure

Career experts advise that a variety of positions in the health care field:

are estimated to grow much faster than the average

Although patients do not always go through the stages of dying in the order presented, the fourth stage is usually:

depression

The ability to make independent decisions, to take initiative, to respect confidentiality, and to carefully follow the physician's advice projects:

professionalism

When dealing with a grieving or distressed patient, the medical assistant should:

offer support through actions and resources

The administrative medical assistant will be trained in:

clerical skills

Being assertive means to:

respect others and reflect professional confidence

To develop good time management skills, a medical assistant should:

learn to prioritize

The main focus of an externship is to:

gain experience in the real world

When trying to understand another person's viewpoint or evaluating a patient's behavior, the medical assistant should:

listen and observe

Non-adaptive coping mechanisms include:

being late to work

Select the correct statement regarding licensure, accreditation, certification, and registration.

standardized testing is a way of portraying a professional image

The medical assistant can demonstrate professionalism when dealing with difficult patients by using:

diplomacy

Being able to put yourself in the patient's situation is commonly referred to as:

empathy

The first thing you need to do in order to deal with stress is to:

become aware of what causes it.

When providing customer service:

the medical assistant's needs and duties are second to the patient's needs.

Cultural, environmental, political, and socio-economic are examples of what on healthcare?

Global Influences

The present "Big Data Revolution" is experiencing a shortage of:

IT professionals.

Evidence-based medicine emphasizes:

reliable research

Accountable Care Organizations (ACOs) integrate:

physicians, clinics, and hospitals to pool their resources

When a multidisciplinary team of qualified health professionals is formed and a primary care physician directs and oversees the patient's comprehensive care, this is referred to as a:

patient-centered medical home.

The difference between an "associate practice" and a "group practice" is:

billing practices; in an associate practice, physicians bill under separate tax ID numbers while in a group practice, physicians bill under one tax ID number.

A freestanding practice center that provides extended hours and walk-in appointments is a/an:

urgent care center

A physician may sell their practice to a hospital-based system for what benefit?

A salary

Hospitals that treat the severely ill or injured patient are known as:

acute care hospitals

For the medical assistant, benefits of working in a large medical clinic include:

career advancement opportunities

An "integrated care network" is a:

 large network of private-practice solo physicians.

Acupressure and acupuncture therapy are considered treatment modalities used by:

complementary and alternative medicine physicians.

Medical assistants are responsible for these aspects of telehealth visits except:

diagnosing the patient's main ailment

The specialty that diagnoses and treats problems and diseases of the older adult is:

gerontology

A specialty that deals with the management and control of obesity is called:

bariatric medicine

A medical specialty that determines the causes and nature of diseases and contributes to diagnosis, prognosis, and treatment is called:

pathology

A medical specialty that deals with pain management is called:

physiatrist

The abbreviation for a doctor of ophthalmology is:

OphD

The abbreviation for a Doctor of Chiropractic Medicine is:

DC

Allied health professionals, also called nonphysician providers, include all except:

medical assistants

Standards of conduct generally accepted as a moral guide for behavior are referred to as:

professional medical ethics.

Under HIPAA law, what is the best description of PHI?

Protected health information about the patient's past, present, or future health condition that could identify the person.

The HITECH Act provides restrictions if the personal health information requested is for the purpose of either payment for health care operations and if it is for a:

service in which the patient has paid in full

The consent form is:

used voluntarily for the release of personally identifiable health information for treatment, payment, and routine health care operations.

When a reasonable effort is made to limit protected health information sent to accomplish the intended purpose of the use, disclosure, or request, it is referred to as the:

minimum necessary standard.

In the early 1900s, each state began to establish licensure requirements for individuals to practice medicine under the:

Medical Practice Act.

Physicians' medical licenses are renewed every:

1 or 2 years

Respondeat superior:

means "let the master answer" and is also known as vicarious liability.

A contract that is not expressed by words is a/an:

implied contract.

When a physician provides emergent treatment in circumstances where they have no legal obligation to do so, their actions fall under:

Good Samaritan law.

When a physician terminates supervision of a patient without notifying the patient in writing, it is referred to as:

abandonment

Three categories of tort liability are:

intentional torts, negligent torts, and liability without fault.

The most common torts in health care incidents are:

negligent torts

Lawful treatment that has been done in the wrong way is:

misfeasance

If a patient institutes a lawsuit against a physician, three main principal defenses are:

contributory negligence, assumption of risk, and statute of limitation

Spending time and building relationships with patients:

can help prevent medicolegal claims

An umbrella "bond" that offers coverage for a specific job rather than an individual is a:

position-schedule bond

Arbitration is:

an alternative way of resolving malpractice disputes out of court

With a subpoena duces tecum:

the medical record may be all that is required

A living will:

is not legally binding

Basic elements in the communication cycle include:

sender, message, channel, receiver, feedback

Select the three primary ways messages are communicated in the order of importance.

Body language, tonality, spoken word

As a health care professional, much of the communication you will be involved in will be centered on:

gathering information.

A form of subjective information is a/an:

opinion

Which of the following is an example of objective information?

Lesion

Trust begins to develop between the physician and the patient:

with the relationship that is established upon first contact with the medical office

What is the term used when a patient refuses to follow the doctor's treatment plan?

Noncompliant

If a patient makes up a reason to justify unacceptable actions or behavior in order to avoid something, the defense mechanism is known as:

rationalization

If a patient overemphasizes something to make up for a real or imagined deficiency, the defense mechanism is known as:

compensation

If a patient demonstrates a disinterest in their health care situation, the defense mechanism is known as:

apathy

According to Maslow's hierarchy pyramid, in what order are human needs categorized—starting with the most basic?

Physiological needs, safety needs, love and belonging needs, esteem needs, and self-actualization needs

Questioning, requesting examples, and paraphrasing a message are:

types of feedback

Open-ended questions often begin with:

what

Periods of silence during a conversation:

can be very beneficial.

When communicating with a child, you should:

allow the child to express fear

To accommodate LEP patients, physicians should:

have an interpreter assist in communication

Of the following statements, which is true regarding eye contact?

Eye contact is important in American culture

Verbal descriptions are needed when communicating with:

visually impaired patients

Some of the most difficult communication problems exist when communicating with a/an:

coworker

When should a letter be prepared on letterhead with original signatures and sent via mail?

When letters of an official or legal nature are sent via email or fax

Computer software is programmed to permanently store data on the hard drive, which can be duplicated and transferred to other data-storing media, Which of the following is an example of internet storage?

Cloud storage

What determines the letter style used in a physician's office?

Physician's preference

When a colon or comma is used after the complimentary close, it is referred to as:

mixed punctuation

To justify means to:

space words so that the ends of lines are flush at the right and left margins

The date line is typically placed:

three spaces below the letterhead

Select the correct statement regarding the salutation.

There is no punctuation after the salutation in open punctuation

Select the correct statement regarding the body of a letter.

Paragraphs are typically single-spaced within the body of a letter with double spacing used for extremely short letters

In the complimentary close:

only the first letter of the first word is capitalized

When the writer of a letter sends a copy to a third party without the knowledge of the person receiving the original letter, it is referred to as a:

blind copy

A well-written message has the following characteristics:

creates a good impression in the first sentence

Basic email policy guidelines include:

Save emails that contain PHI

Sentences within a letter should average no more than:

15 words

When more than one page is needed for a letter, the continuation page heading is started on line:

7

Ideas that are informally exchanged among individuals and departments within an organization or business are written on:

interoffice memorandums.

Grammar check allows for the choice of all but which style?

Formal

When moving sections of text in a letter using word processing software, the following text-editing feature should be used:

cut-and-paste feature.

Select the correct statement regarding a spell-check feature.

A spell-check feature is not perfect