smc 2160 01

Operations Management

Systematic planning and execution of operational processes.

Competitive Priorities

Attributes enhancing customer value for market performance.

Triple Bottom Line

Balancing social, economic, and environmental performance.

6Ps of Operations

Plant, parts, people, partners, protocols, processes.

Inputs

Resources like raw materials and employee skills.

Outputs

Finished goods and services produced by operations.

Transformation

Converting inputs into outputs through various methods.

Operational Processes

Processes transforming inputs into finished products.

Sustainability

Meeting present needs without compromising future generations.

Order Winner

Criteria that secures customer orders over competitors.

Order Qualifier

Minimum requirements to be considered by customers.

Cost

Minimizing expenses while maintaining corporate strategy.

Quality

Maximizing performance and consistency of products/services.

Flexibility

Ability to offer diverse products and adjust volumes.

Time

Quick fulfillment of customer demands and punctuality.

Service Operations

Intangible, high interaction, and labor-intensive processes.

Manufacturing Operations

Tangible products produced through structured processes.

Total Productivity

Output divided by input in operational processes.

Environmental Scan

Assessment of external factors affecting operations strategy.

Internal Audit

Evaluation of internal processes for operational efficiency.

Supply Chain Transparency

Disclosure of sustainability information across supply chains.

Tracking & Surveillance

Real-time monitoring of goods using IoT technologies.

Third-party Certifications

Voluntary standards assessing supply chain sustainability.

Audits

In-person assessments of supplier sustainability performance.

Sourcing

Identifying and acquiring necessary inputs for operations.

Logistics

Management of goods movement and delivery processes.

Capacity Planning

Determining production capacity to meet demand.

Inventory Management

Controlling stock levels to balance supply and demand.

Lean Implementation

Reducing waste and improving efficiency in operations.