1.4 managing people

staff as an asset

staff contribute to value of product, positive view

staff as a cost

staff are expensive, training wages welfare

whats a flexible workforce

employees with adaptable skills which allows to response to changing trends/ demands

what is dismissal

an employee has been fired from their job due to misconduct

what is redundancy

job role no longer is required

what is internal recruitment

selecting and hiring an employee from within a business

whats external recruitment

selection and hiring of staff from outside of the business; recruitment consultants, advertising

types of training

induction (employee starts a job they get tour)

on the job (trained in the business)

off the job (trained at external training center)

what is heirarchy

employees are ranked due to their status and authority

whats chain of command

flow of information power and authority through the organisation

whats span of control

number of people that an employee is responsible for  

whats a centralised organizational structure

head office makes all decisions

whats a decentralised structure

authority and power spread to make decisions

whats a tall organizational structure

many layers ( long chain command)

narrow span control

delegation

whats a flat organisational structure

wide span of control

short chain command

fast decision making

matrix organizational structure

build around specific projects

employees report to department managers who report to general managers

benefits for having motivated staff

greater productivity meaning less wastage and higher profitability

financial methods of motivation

pay per item

commision

bonus

non financial methods of motivation

delegation

team working

flexible working

job rotation

four motivational theorists

Taylor (scientific management, man is economic and will only work harder for more pay)

Mayo (human relations, by being studied employee’s motivation increased)

Maslow (hierarchy of needs, employees want to fufil top needs before they work harder, pay isnt a factor)

Herzberg (two factor theory)

four types of leadership

autocratic (leaders make decision w no employee input)

paternalistic (makes right decision for employees)

democratic (allow employees help in decision making)

laissez faire (employees make decisions freely w no interference of leader)

how to develop flexible workforce

multskilling

part time workers

outsourcing

flexible hours and home working

what is multiskilling

training workers to fulfil multiple job roles within a business