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Problem solving
active efforts to discover what must be done to achieve a goal that is not readily attainable
What are the barriers to problem solving?
Irrelevant information
Functional fixedness
Mental set
Unnecessary constraints
Irrelevant information
Focusing on details that doesn’t matter, leading to faulty solutions
ex) extra numbers in a word problem mislead you
Functional fixedness
Inability to see new uses for objects beyond their usual function
ex) can’t see a shoe as a hammer
Mental set
Persisting in using problem-solving strategies that worked in the past
ex) using the same math equation even if there might be simpler ones now
Unnecessary constraints
Imposing rules/limits that don’t exist
ex) connect 9 dots! → people often don’t connect outside the square
Insight
Moment of discovering the correct solution to a problem after struggling with it for a while
ex) “AHA!” moment
What are the approaches to problem solving?
Trial and error
Algorithm
Heuristics
Forming subgoals
Searching for analogies
Changing the representation
Incubation
Trial and error
Trying multiple solutions until one works
Heuristics
Using a general rule of thumb that is usually correct, not guaranteed
availability heuristics → judging probabilities based on how easily examples come to mind
representative heuristics → judging probabilities based on how well something fits a prototype
Algorithm
A step-by-step, logical solution that guarantees a solution, although tedious
Forming subgoals
Breaking a problem into smaller steps
ex) writing essay outline → draft → edit
Searching for analogies
Using a past similar problem to solve a new one
ex) learning viola based on violin principles
Changing the representation
Interpreting the problem differently (mathematically, graphically, verbally, spacially)
Incubation
Solutions unconsciously & suddenly surface for problem after not thinking about the problem
Difference between incubation and insight
Incubation: taking a break from the thought
Insight: consciously thinking about the thought
What are the decision-making methods?
Algorithm
Heuristics
availability
representative
Ignoring base rates
Conjunction fallacy
Ignoring base rates
Tendency to ignore general statistical information (base rates) and focus instead on specific, vivid detail
error: neglect statistics & under/overestimate probability
Conjunction fallacy
Belief that two events occurring together is more likely than one event occurring alone
ex) Mark is a programmer & runs a tech company → more believable/probable
Encoding methods
elaboration
visual imagery
dual-coding theory
structural encoding
phonemic encoding
semantic encoding
What are the three different levels of processing?
structural encoding → shallow
physical attributes
phonemic encoding → intermediate
what the word sounds like
semantic encoding → semantic
meaning of the stimulus
Elaboration
Linking of a stimulus to other information at the time of encoding → supports long-term memory
ex) david bowie spider → looks like him
Visual imagery
creation of visual images to represent the words to be remembered
ex) david bowie spider → looks like him
Dual-coding theory
Memory is enhanced by forming both semantic and visual codes since either can lead to recall
Motivation to remember (MTR)
When MTR is high (information is perceived to be important), people are likely to put in more effort to memorize it
Ways to enrich encoding
elaboration
visual imagery
dual-coding
motivation to remember
What are the types of memories stored?
sensory memory
short-term memory (STM)
Sensory memory
Very brief storage of sensory information in its original sensory form → lasts a fraction of a second
Short-term memory (STM)
Limited capacity store that maintains ~7 unrehearsed information for about 20 seconds
rehearsal - repeating info to keep it in STM/transfer to LTM
chunking
Working memory
A memory that “works” → not only stores information temporarily, but can also process it
(storage + processing)
Working memory capacity (WMC)
A person’s ability to hold and manipulate information in conscious attention
higher WMC → better multitasking
Long-term memory (LTM)
Unlimited capacity store that can hold information over lengthy periods of time
flashbulb memories also last long!!
Flashbulb memories
unusually vivid and detailed recollections of momentous events
ex) remembering the moment of 9/11 crash
How do we organize information for encoding?
Chunking - organizing items into a manageable unit
Hierarchies - complex information broken down into subcategories
How is knowledge represented in memory?
Categories
Clustering
Conceptual hierarchy
Schemas
mental frameworks that influence our memory (ex. remembering a dentist’s office)
Semantic network
Clustering
A way of organizing information through grouping similar information in the same group
Semantic network
A way of representing knowledge as a web of interconnected concepts and links
What is encoding?
The process of getting information into your memory
What helps us retrieve information?
tip-of-the tongue
retrieval cues
context cues
Tip-of-the tongue
Temporary inability to remember something you know, accompanied by a feeling that it’s out of reach
Retrieval cues
Stimuli that help gain access to memories
ex) hints, related information, partial recollections
Context cues
Stimuli that trigger memory (smell, taste, sight)
Retrieval cues vs. context cues
Retrieval cues are any types of stimuli that helps trigger the recall of memory – can be external or internal
Context cues are a specific TYPE of retrieval cues that puts you in the same environment/context as encoding
ex) taking a test in the same corner of the room helps you focus
Memory construction
When retrieving memories, we filter or fill in missing pieces of information → memories are reconstructions of the past that may be distorted
Misinformation effect
Phenomenon that occurs when participants’ recall of an event they witness is altered by introducing misleading post-event information
ex) car lightly bumped into it, but others say it "smashed” → distorts their recall
Source amnesia
Attributing an event to the wrong source that we experienced, heard, read, or imagined
ex) you remember a shocking scene in a book but can’t remember which book
Why do we forget?
interference theory
retroactive
proactive
retrieval failure
encoding failure
motivated forgetting
repressed memories
Storage decay
Memories fade if not used over time
Forgetting curve (Ebbinghaus curve)
Memories are intially rapidly forgotten, then levels off
Motivated forgetting vs. repressed memories
Motivating forgetting is actively forgetting/pushing down an unpleasant memory
ex) forgetting about a bad test grade
Repressed memories is more of a defense mechanism, where the memory is pushed deep in the unconscious mind to protect the individual from distress
may resurface later → ex) in therapy sessions
Retrograde amnesia
Loss of memories from before injury/trauma
Anterograde amnesia
Inability to form new memories after injury
Consolidation
Gradual process of stabilizing memories in long-term storage
Long-Term Pontentiation (LTP)
Strengthening synaptic connections through repeated activation → basis of learning
neurons that fire together wire together
Neurogenesis
Creation of new neurons
Declarative (explicit) memory
Recalling facts, events, and consciousness (ex. day of my best friend’s birthday)
hippocampus & frontal lobes
Nondeclarative (implicit) memory
Recalling skills & procedures (ex. riding a bike for the first time
cerebellum
Semantic memory
General knowledge & concepts (ex. we know 2+2=4)
Episodic memory
Time-stamped personal experiences (ex. your last summer vacation)
Prospective memory
Remembering to perform actions in the future
ex) take medicines at 8 PM
Retrospective memory
Remembering past information/events
ex) recalling what you studied yesterda
Mnemonic devices
Memory aids like acronyms, imagery, and rhymes
MAGA…
Serial position effect
Tendency to recall first & last items best in a list
primary effect → better recall of first items
recency effect → better effect of last items
Method of Loci
Memory of associating items to familiar locations
ex) you need to buy bananas → put banana carpets on your front porch