effective communication

Flashcards covering key concepts related to effective communication and disruptive behaviors in the healthcare environment.

Effective Communication

Essential interaction among health professionals to ensure accurate information exchange and patient safety.

Incivility

Rude, disruptive, or undesirable behavior directed at another person that can lead to psychological distress.

Horizontal Violence

Aggressive behavior between nurses, including bullying and hostility that disrupts workplace dynamics.

Bullying

Persistent intimidation targeting individuals or groups, leading to a hostile work environment and health risks.

Assertive Communication

Respectfully expressing one’s views, opinions, and concerns without judgment or aggression.

Civility

Polite actions and respectful communication necessary for a collaborative workplace environment.

SBAR

A communication model (Situation, Background, Assessment, Recommendation) used to improve nurse-physician communication.

CUS

A communication technique (Concerned, Uncomfortable, Safety issue) to address safety concerns in healthcare.

DESC

A model (Describe, Express, Specify, Consequences) for providing feedback respectfully when addressing disruptive behaviors.

Workplace Intimidation

Actions that threaten or undermine staff, impacting communication and patient safety.