HRM360 Practice Questions

Homer’s group is having a conflict over who will lead the group. According to the five-stage model of group/team development, the next stage will be

Norming

Juby convened a group to help deal with a sudden increase of complaints about customer service. This group can be best described as a

taskforce group

The five stages of group development in order are : forming,norming,storming,performing,adjourning. the statement is

false

Which of the following is not a symptom of groupthink?

A) Collective Rationalization

B) Self-appointed minguards

C) illusion of vulnerability

D) Self(Individual) censorship

E) none of the above

An illusion of vulnerability

Which of the following was identified asa way to reduce social loafing?

A) Make individual contributions identifiable

B) make individuals feel like they are making a valuable contribution to the group

C) keep the group as small as possible

D) all of the above

All of the Above

Not only does Bort get to assemble the entire toaster, he is also responsible for checking to see if the toaster meets quality standards. In addition, Bort determines the pace at which he works and schedules repairs for the equipment used to make the components for the toaster. THis is best described as

Job Enrichment

According to Hackman and Oldham’s job Characteristic Model, the three critical psychological states are

Knowledge of results, responsibility, meaningfulness

Donny and Marie are reliant on each other to make their music magic. This relationship is most characteristic of ___ interdependence

Reciprocal

Which of the following individual different factor in Hackman & Oldham’s Job Characteristic Model?

A) Autonomy

B) Task Identity

C) Skill Variety

D) (Job) Feedback

E) None of the Above

None of the Above

Which of the following is used to calculate MPS

MPS = (Skill Variety + Task Identity + Task Significance) / 3 x Autonomy x Feedback.

Which of the following is most likely a statement made by a person with accommodating conflict handling style?

If it makes other people happy, I am all for it

Itchy has a high concern for his goals and a low concern for Scratchy’s goals. According to research on conflict handling styles, itchy will choose an ___ style to deal with the conflict

Competition

Traditional win-lose, fixed amount situations - where one party’s gain is another party’s loss - characterize

Distributive Negotiations

Logrolling requires that parties have more than one issue to negotiate this statement is

True

Bort is trying to sabotage Wendy’s work because she is smelly and disagreeable. Bort and Wendy can be best described as being at the __ stage of conflict

A) Manifest

Manifest

People do what Mr. Burns requests because of the fear that he will fire them. In this instance, Mr burns can be the best described as possessing __ Power

Coercive

Which of the following was listed as a source of functional and divisional power?

A) Irreplaceability

B) Centrality

C) Ability to control uncertain contingencies

D) All of the above

All of the Above

Diti is able to get people to do what she wants because she is very charismatic. Diti would be best described as having ___ power

Referent

Paco has a lot of reward power. His power can be best described as stemming from an __ source

Organizational

Although no one asked him to, Tito started wearing super bell bottoms to work because everyone else in his department was wearing them. Tito is most likely demonstrating

Conformity

Judy asks Ron to help her buy a part in San Diego. Ron agrees. She then tells him that she found out she can’t go and asks him to do it for her. Judy is most likely to use the __ technique to induce compliance.

Low-Ball

paco is part of a team with other workers in his same area. He and his team have to find a design flaw in the engines they produce. Paco can be best described as being part of a ___ group/team

taskforce

Group members are most likely to keep feelings to themselves, act more secure than they actually feel, and experience confusion and uncertainty about what is expected of them at the __ stage of group development

Forming

Petra is part of a team with people from different departments in her company. The team is meeting to descide how to better meet customer needs. Petra can be best described as being part of a __ team

Cross-Functional

Rica’s gorup is having an emotional debate over who will lead the group. According to the five-stage model, Rica’s group can be best described having the __ stage of group development

Storming

Research indicates that traditional brainstorming is very effective. This statement is

False

Which of the following is NOT a symptom of group think?

A) Collective Rationalization

B) Direct pressure on dissenters

C) Group Censorship

D) An illusion of unamity

E) All of the above are Symptoms

Group Censorship

Rico and Suave are not required to communicate with each other very often at work. Each can do his job relatively independently of the other. This situation is best described __ interdependence.

Sequential

Which of the following is NOT a core job dimension in Hackman and Oldham’s Job Characteristics Model?

A) Autonomy

B) Feedback

C) Task Identity

D) Responsibility

E) None of the above

Responsibility

Rather than just working on one part of the engine, Justin now works on five parts of the engine, this is most characteristic of

Job Enlargement

A cornerstone of job __ is the specialization of labor with the goal of achieving higher effiency

engineering

who would most benefit from job enrichment?

A) Paco - Who has low GNS

B) Juby - Who is unhappy with organizational policies

C) Bort who has high self-actualization needs.

D) Jerby - Who has low skills and abilities

E) All of the above would benefit equally

Bort who has high self-actualization needs

The JDS is used for job diagnosis. This statement is

True

Which approach to job design would most likely produce the highest levels of efficiency and the lowest levels of employee satisfaction?

Job Specialization

Kathleen’s company has completely redesigned her job. She now has responsibilities and tasks to perform that were formerly reserved for management and staff specialists. Kathleen’s company can be best described as using

Vertical Loading

Nam is interested in arriving at a distributive solution that is the most fair. Nam would most likely choose a __ conflict handling solution

Compromise

The principles of “ separate people from the problem” and “focus on interests not positions” are part of a distributive bargaining approach. This statement is

False

When dealing with conflict, Zayden states “I find it best to probe for real needs underlying the other person’s stated position and then explore with him/her ways of meeting both our needs through some sort of creative solution” Zayden imostl ikely is referring to the __ conflict handling style

Collaboration

Jon chooses to use competition style of conflict management. According to research on interpersonal conflict handling styles, Jon has

High concern for himself

The three major sources of interpersonal and intergroup conflict are differentiation, scarcity of resources, and task relationships. The statement is

True

Itchy and Scratchy have a relationship marked by constant arguing and aggression. This situation best describes __ conflict

Manifest

Itchy and Scratchy’s manager may want to use __ to help resolve the conflict:

Mediation

Which of the following was listed as a tactic for increasing individual power?

A) Controlling the agenda

B) Bringing in an outside expert

C) Building coalition and alliances

D) all of the above

all of the above

Which of the following was listed as a source of informal individual power?

Expert

Paco has a lot of reward power. Paco’s power can be best described as stemming from an __ source

Organizational

the potential of a supervisor to give out punishment is ___ power, while the employee’s identification with the goals of the supervisor is an indication of the supervisor’s ___ power

coercive; referent

Although no one asked him to, Chip styled his hair so that he looked like all the other guys in his company. Chip is most likely demonstrating

Conformity

Because Jerbina is the most knowledgeable person in her department about computers, people usually follow her recommendations. Jerbina would be best described has having power that stems from a __ source

Personal

Which of the following individuals is most likely to be politically active in an organization?

A) Jerby - who has an external locus of control

B) Juby - who has poor personal reputaiton

C) Bort - who has internal locus of control

D) Homer - Who suffers from extremeb ladder hostility

Bort - who has internal locus of control

Bort want to date his coworker, Kris. He first suggests that they go to vacation together. Kris says no. Then, he asks her if she will go out to coffee with him. Kris agrees. Bort is most likely using the __ technique to induce compliance.

Door-In-The-FaceFoot-In-The-Door

A __ is a desired goal an organization seeks to achieve

terminal value

Jerby tells her new employees information about the company and what they need to do to be successful. This process can be best described as organizational

socialization

__ ethics are morval values that a group of similary trained people develop to control their performance of a task or use of their resources

Professional

In Pablo’s company, the central concern of employees is job security. This concern persists even when organizational membership changes. Belief's about the importance of job security can be best characterized as

Cultural Values

According to your text, the concept of organizational language does not extend to nonverbal communication. This statement is

false

The managers at Rica’s company share consistent set of values and methods for getting work done. Rica’s company appears to have a __ culture

Strong

Homer wants to change the culture of the organization. According to the lecture, which of the following would be the 2nd easiest to change?

Shared Behaviors

Xiolototijichy wants to know why his organization has the culture it does. On what should Xiolototijichy focus?

A) Organizational Rites

B) Organizational Ceremonies

C) Languages

D) All of the above

All of the above