4. Consequential Damage & Loss Caused by Defective Goods/Services, Failure to Remedy a Breach of the CGA

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Business

7 Terms

1

Damage: consumers can get ___ for any ___/___ caused by the failure of the good/service, IF it was ___ ___ to result from the failure

compensation, loss/damage, reasonably foreseeable

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2

Reasonably foreseeable should relate to the ___ & ___ ___ of the product

intended, common usage

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3

Failure to remedy, step 1: talk to the ___

manager

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4

Failure to remedy, step 2: contact the business’ ___ ___ if possible

head office

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5

Failure to remedy, step 3: keep ___ & ___ of any discussions with the business

notes, records

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6

Failure to remedy, step 4: get a ___ ___ on the fault from another business

second opinion

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7

Failure to remedy, step 5: write a letter to the business describing: the p___, the r___, why you think you are e___ to this

problem, remedy, entilted

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