4. Consequential Damage & Loss Caused by Defective Goods/Services, Failure to Remedy a Breach of the CGA

Damage: consumers can get ___ for any ___/___ caused by the failure of the good/service, IF it was ___ ___ to result from the failure

compensation, loss/damage, reasonably foreseeable

Reasonably foreseeable should relate to the ___ & ___ ___ of the product

intended, common usage

Failure to remedy, step 1: talk to the ___

manager

Failure to remedy, step 2: contact the business’ ___ ___ if possible

head office

Failure to remedy, step 3: keep ___ & ___ of any discussions with the business

notes, records

Failure to remedy, step 4: get a ___ ___ on the fault from another business

second opinion

Failure to remedy, step 5: write a letter to the business describing: the p___, the r___, why you think you are e___ to this

problem, remedy, entilted