Knowledge Management Overview

These flashcards cover the basic concepts and key elements of knowledge management as outlined in lecture notes.

Knowledge Management

The process of capturing, distributing, and effectively using knowledge for the efficiency of the organization.

Data

Raw numbers or figures without any context.

Information

Processed or organized data that has meaning, understanding relationships between the pieces of data.

Knowledge?

How you respond, what you can do, making use of information to benefit from it.

Tacit Knowledge?

Personal, experience-based knowledge gained through practice and intuition.

Explicit Knowledge?

Documented, shared, and communicated knowledge through words, numbers, or instructions.

Socialization

creating common tacit knowledge through shared experiences.

Externalization

Articulating tacit knowledge into explicit knowledge, such as concepts or diagrams.

Information Management?

Ensuring the efficient and secure management of information assets to support decision-making and knowledge sharing.

Nonaka and Takeuchi

They published 'The Knowledge Creating Company,' which heightened focus on KM practices in businesses.

McElroy KM Cycle

Identify needed information, combine information innovatively, and create competitive advantage.

Content Management System?

It includes information assets that support the creation and administration of digital information.

Peter Drucker & Paul Strassman

published papers on how information and knowledge could be valuable resources for organizations.

Thomas Allen (MIT) and Everett Rogers (Stanford)

studied how information & technology transferred within organizations.

Doug Engelbart

Augment, one of the first knowledge management systems

Peter Drucker, Matsuda, and Sveiby

wrote about the rise of the "knowledge worker",  sparking new concepts like knowledge acquisition, knowledge engineering , and knowledge-based systems.

1970s

(Year) The beginning of Knowledge Management

Late 1970s

(Year) Early research on Information and Technology

1978

(Year) Introduction of Early Knowledge Management Systems (KMS)

1980s

(Year) Recognizing Knowledge as a Competitive Asset

1990s

(Year) Knowledge Management Grows in Popularity