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what is a balance scorecard and what are the 4 areas
an accounting report of the firms critical success factors in these areas:
financial performance
customer satisfaction
internal processes
learning and growth
what is a strategy map. how is it related to the balance scorecard?
a graphical representation of the organizations value proposition. used to depict cause and effects embodied in the balance scorecard.
value chain
an analytical tool firms use to identify the specific steps required to provide a product or service to the customer
what is the difference between ABC and ABM
ABC: improves accuracy of tracing costs
ABM: improves value of the products
what is business analytics
uses data to understand and analyze business performance strategically
what is total quality management
a method where management develops policies to ensure that the firm’s products exceed customers expectations
what is the theory of constraints (TOC)
find the bottleneck (aka the biggest holdup) of the company and fixing it so everything literally moves faster to make more money. faster=better in this context
list similarities and differences between CMA and CPA

what is the difference between cost drivers, cost objects, and cost assignments
cost drivers: a factor that can/will effect the amount of total cost
cost objects: the object you want to know the “price” of
cost assignments: assignment specific costs to specific objects
what is the difference between prime costs and conversion costs
prime costs: sum of direct materials and direct labor
conversion costs: sum of direct labor and overhead