RFD14002 Behavioural Science Topic 2: Human Relationship

This set of flashcards covers the fundamental concepts of human relations and interpersonal skills within a professional and healthcare context based on the lecture notes.

Human relations

The relations with or between people, especially in workplace or professional settings, focusing on human behavior at work and efforts for performance.

Employee engagement (Gallup, 2015)

A state in organizations linked to lower business costs, improved performance outcomes, lower turnover and absenteeism, and fewer safety incidents.

Knowledge and productivity spillover

The transfer of expertise from trained to untrained workers or between senior and junior workers in collaborative team settings.

Sias, Krone, & Jablin (2002)

A study highlighting that human relations help to ensure everyone in a group is on the same page.

Nolan & Kpers (2009)

A study indicating that human relations increase self-reported positive feelings at the end of the workday.

Oh, Chung, & Labianca (2004)

Research suggesting human relations cultivate greater shared experiences and the gradual development of trusting relationships.

Basford & Offermann (2012)

Research showing human relations lead to higher levels of motivation among employees in both low and high status positions.

Lack of human relations

Issues characterized by the inability to work within a team, personality issues, sexual harassment, and dishonesty.

Personal

Something that has to do with an individual.

Interpersonal

What takes place between two or more individuals.

Interpersonal relationships

The connection of an individual with another person, including management, peers, customers, family members, or friends.

Interpersonal skills

Also known as people skills, these are skills developed over time through experience and social interactions used to facilitate good relationships.

Active listening

An interpersonal skill involving making eye contact, following through on tasks, and giving attention by facing the speaker.

Communications (Interpersonal skill)

The ability to speak and adapt to various temperaments, energy levels, and communication styles.

Courtesy and professionalism

The ability to remain calm and collected in the workplace.

Dependability

The practice of getting to work on time, following through on tasks and projects, and meeting deadlines.

Empathy

The ability to understand the needs and feelings of others.

Flexibility

The ability to look at a situation in different ways and come up with alternative courses of action.

Leadership

Gathering information for sound decision-making and motivating team members to achieve results.

Motivation (Interpersonal skill)

Being actively engaged in the workplace and willing to step up to assume responsibility.

Healthcare team members

Professionals including physiotherapists, medical doctors, nurses, pharmacists, occupational therapists, radiographers, nutritionists, dietitians, and speech therapists.

Active listening with patients

Concentrating on verbal and non-verbal communication by leaning forward, maintaining eye contact, nodding appropriately, and not crossing arms.

Cultural awareness (Patient relations)

Being aware of cultural values, beliefs, and assumptions that may influence behavior, and addressing language barriers.