Business Operations and Processes

Flashcards about Business Operations and Processes, based on Operations Management by Nigel Slack and Alistair Brandon-Jones.

What activity is Operations Management?

Managing resources devoted to the production and delivery of products and services.

Name the functions that have inter-functional relationships with operations.

Product/Service development, Marketing, Accounting and Finance, Human Resources, Information Technology, and Technical functions.

What are the four Vs in operations that impact process and job design?

Volume, Variety, Variation, and Visibility.

Name the five competitive objectives.

Quality, Speed, Dependability, Flexibility, and Cost.

What are considered transformed resources in operations management?

Materials, Information, and Customers

What are considered transforming resources in operations management?

Facilities and Staff

At what levels can operations be analyzed?

The level of the supply network, the level of the operation, and the level of the process.

What are the different meanings of flexibility in operations?

Product/service flexibility, Mix flexibility, Volume flexibility, and Delivery flexibility

What are the two sets of factors that influence cost in producing products and services?

The 4 Vs (volume, variety, variation, visibility) and the internal performance of the operation (quality, speed, dependability, flexibility).

Define 'Order-winning objectives'.

Performance objectives that provide a crucial or important advantage with customers.

Define 'Qualifying objectives'.

Performance objectives that need to be up to good industry standard.