Controlling

• written and signed agreement concerning responsibilities of the position

• Formal contract document, informing employees the expectations of the job

• Provides employee’s exact role

• Provides baseline standard of performance

What is Job Description

• Job Title

• Compensation (salary)

• Supervisor

• Specific Responsibilities

• Performance Evaluation Schedule

What specific details is in the Job Description?

Controlling

It is the process of determining the everything is going according to plan

• Setting Performance Standard

• Evaluating Employee Performance

• Problem Solving

• Decision Making

Controlling is possible by:

Evaluating Employee Performance

• Written feedback for employee

• Manager’s obligation to assess performance

Problem Solving

A skill that can be developed and it improves with confidence and repetition

1. Define the Problem

2. Fact Gathering

3. Development of Alternative Solutions

4. Weighing of alternative solutions

5. Selection of solutions

6. Implementation of the solution

7. Measurement of the consequences

A structured process of solving a problem?

Decision Making

• It is a thoughtful, conscious process that requires a rational consideration of cause and effect

• It is the ultimate measure of a manager’s success and failure

the quality of decisions he makes

A manager’s effectiveness if often dependent on _____________

• Quality of the decision

• Acceptance of commitment to the decision

• Speed of the decision

• The nature of the value judgement of the decision

What are the factors to be considered before making a decision?