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Essentials of Leadership & Mgmt
Effectiveness is focused on achieving business goals, while efficiency is focused on the means through which goals are achieved.
What is the major difference between effectiveness and efficiency in business management?
Holding a January staff meeting to set goals for the year
What is an example of the planning function of management?
Division manager
General managers
Branch managers
Select all the examples of middle managers.
Identifying the problem
You and your colleagues are preparing for a meeting with the CEO to discuss some recent difficulties that are hindering achievement of goals. What phase of the decision-making process are you in?
Strategic planning
Which level of planning involves the highest level of managers?
effectiveness; efficiency
In business management, the term _____ s used to describe success in meeting goals, while ______ is used to mean cost-effective use of resources in order to make sure goals are met.
Supervisory management
Which level of management would be most likely to be involved in planning how to introduce workers to a new manufacturing process over the next six months?
Holding weekly motivation meetings
What is an example of the leading function of business?
Goals
Broad meaning, Long-range targets
Objectives
Short term targets, Narrow meaning
Making daily decisions
Assigning tasks to workers
Heading company departments
Select all of the examples of activities carried out by front-line managers.
A broad, long-range target that a firm wants to reach
What is a goal?
They are specific.
They are used to reach goals.
They are short-term.
Select all of the true statements about objectives.
Strategic planning
High-level managers make long range decisions
Tactical planning
Middle managers implement company plans
Operational planning
Supervisory managers direct workers
Specific
Relevant
Measurable
Select all of the qualities of S.M.A.R.T. goals
Top Mgmt
Strategic planning
Middle mgmt
Tactical planning
Supervisory management
Operational planning
organizational chart
A box-and-lines illustration showing the formal lines of authority and official positions or work specializations is a(n):
Managers cope with complexity, and leaders cope with change.
Which statement about leaders and managers dealing with challenges is true according to John Kotter?
Long-range
Broad
Select all of the traits of goals.
Autocratic leadership
Hierarchical organization having a militaristic orientation, Employees needing direction or developing a new skill
Participative leadership
A leader leveraging expertise from multiple functions of the business, A leader needing to have good listening skills and empathy
Free-rein leadership
A business using professionals that operate autonomously, Leader removing roadblocks and allocating resources for skilled professionals
objective
A specific, short-term target designed to achieve the organization's goals is a(n):
deal with changes and uncertainties
Malia works for a company that manufactures electronics, and she is responsible for monitoring the laws and regulations regarding the chemicals and other materials her company uses to make its products. When new laws and regulations are expected to be implemented, Malia informs the design team and other key managers so that adjustments can be made to the manufacturing process. This is an example of how control is used to:
They are attainable.
They are time-bound.
Select all of the true statements about S.M.A.R.T. goals.
Formal lines of authority
Work specializations
Select all of the elements shown in an organizational chart.
Monitor performance.
Establish standards.
What are the first two steps in the control process?
Manager
Directs or orders others to do something, Copes with complexity
Leader
Motivates others to do something, Copes with change
Autocratic leadership
"Do this because I said so!"
Participative leadership
"Let me get your thoughts on what to do."
Free-rein leadership
"Here's the goal. Do what you want to achieve it."
Decentralize decision-making and facilitate teamwork.
You are an operations manager talking with store managers and employees about some lags in service. They tell you they need to build systems that allow the frontline staff to make decisions quicker. The employees' biggest complaint is that they have to ask their boss before making any decision. The employees say they feel silly having to do this all the time, and their managers are inundated with additional, unnecessary work because of this. Which control measure is applicable to this situation?
Relevant
Measurable
Specific
Select all of the qualities of S.M.A.R.T. goals.
