JSU- CBA 115- Essentials of Leadership & Mgmt

Essentials of Leadership & Mgmt

Effectiveness is focused on achieving business goals, while efficiency is focused on the means through which goals are achieved.

What is the major difference between effectiveness and efficiency in business management?

Holding a January staff meeting to set goals for the year

What is an example of the planning function of management?

• Division manager

• General managers

• Branch managers

Select all the examples of middle managers.

Identifying the problem

You and your colleagues are preparing for a meeting with the CEO to discuss some recent difficulties that are hindering achievement of goals. What phase of the decision-making process are you in?

Strategic planning

Which level of planning involves the highest level of managers?

effectiveness; efficiency

In business management, the term _____ s used to describe success in meeting goals, while ______ is used to mean cost-effective use of resources in order to make sure goals are met.

Supervisory management

Which level of management would be most likely to be involved in planning how to introduce workers to a new manufacturing process over the next six months?

Holding weekly motivation meetings

What is an example of the leading function of business?

Goals

Broad meaning, Long-range targets

Objectives

Short term targets, Narrow meaning

• Making daily decisions

• Assigning tasks to workers

• Heading company departments

Select all of the examples of activities carried out by front-line managers.

A broad, long-range target that a firm wants to reach

What is a goal?

• They are specific.

• They are used to reach goals.

• They are short-term.

Select all of the true statements about objectives.

Strategic planning

High-level managers make long range decisions

Tactical planning

Middle managers implement company plans

Operational planning

Supervisory managers direct workers

• Specific

• Relevant

• Measurable

Select all of the qualities of S.M.A.R.T. goals

Top Mgmt

Strategic planning

Middle mgmt

Tactical planning

Supervisory management

Operational planning

organizational chart

A box-and-lines illustration showing the formal lines of authority and official positions or work specializations is a(n):

Managers cope with complexity, and leaders cope with change.

Which statement about leaders and managers dealing with challenges is true according to John Kotter?

• Long-range

• Broad

Select all of the traits of goals.

Autocratic leadership

Hierarchical organization having a militaristic orientation, Employees needing direction or developing a new skill

Participative leadership

A leader leveraging expertise from multiple functions of the business, A leader needing to have good listening skills and empathy

Free-rein leadership

A business using professionals that operate autonomously, Leader removing roadblocks and allocating resources for skilled professionals

objective

A specific, short-term target designed to achieve the organization's goals is a(n):

deal with changes and uncertainties

Malia works for a company that manufactures electronics, and she is responsible for monitoring the laws and regulations regarding the chemicals and other materials her company uses to make its products. When new laws and regulations are expected to be implemented, Malia informs the design team and other key managers so that adjustments can be made to the manufacturing process. This is an example of how control is used to:

• They are attainable.

• They are time-bound.

Select all of the true statements about S.M.A.R.T. goals.

• Formal lines of authority

• Work specializations

Select all of the elements shown in an organizational chart.

• Monitor performance.

• Establish standards.

What are the first two steps in the control process?

Manager

Directs or orders others to do something, Copes with complexity

Leader

Motivates others to do something, Copes with change

Autocratic leadership

"Do this because I said so!"

Participative leadership

"Let me get your thoughts on what to do."

Free-rein leadership

"Here's the goal. Do what you want to achieve it."

Decentralize decision-making and facilitate teamwork.

You are an operations manager talking with store managers and employees about some lags in service. They tell you they need to build systems that allow the frontline staff to make decisions quicker. The employees' biggest complaint is that they have to ask their boss before making any decision. The employees say they feel silly having to do this all the time, and their managers are inundated with additional, unnecessary work because of this. Which control measure is applicable to this situation?

• Relevant

• Measurable

• Specific

Select all of the qualities of S.M.A.R.T. goals.