Job Scenarios

YCCS WIOA Job Readiness Training

Scenario 1

Allison works at a local fast-food restaurant. Allison often asks the manager if there is additional work to be completed and is willing to assist her coworkers. Does Allison have a good attitude toward her job? Why or why not?

Scenario 2 

Steve is restocking canned goods when his coworker tells him that they are in the wrong order. Steve becomes defensive and states, “I know how to do my job and do not need your help!” Was this appropriate behavior? How could Steve have handled this situation in another manner?

Scenario 3

Jacob is on the custodial staff at the local grocery store. He always does what he is told but does not seek any additional responsibilities or offer assistance to others. Does Jacob have a good attitude toward work? Why or why not?

Scenario 4

Jane heard the supervisor reprimanding a fellow employee. Jane tells her coworkers about the incident over lunch. Is this appropriate workplace behavior? Why or why not?

Scenario 5 

Mary is working at the local department store and witnesses a coworker knock over a shoe display. She chuckles and walks off to take her break. What would you have done if you were Mary? 

Scenario 6

Mike’s friends come into the restaurant where he is a server. Mike stands at their table talking instead of checking on his other tables. Is this appropriate behavior? How would you recommend handling friends in the workplace?

Scenario 7

You are working at the customer service desk at the local technology store. A customer angrily approaches the desk and says that the computer she purchased has crashed after only two weeks. How should you handle the situation?

Scenario 8

Justin has a job at the local pool for the summer. On Tuesday morning, Justin is invited to the amusement park by a group of his friends, but he is scheduled to work. How should Justin handle the situation?

Scenario 9

Sarah is working as a counselor at the park’s day camp program. Sarah stays up late on Sunday night and is late arriving to work Monday morning. What are the possible consequences of Sarah’s tardiness? Is this appropriate behavior? Why or why not?

Scenario 10

Sarah works in the ice cream parlor and was instructed by the supervisor to wear goggles and gloves when cleaning the ice cream machine. Sarah thinks the safety equipment is bothersome and decides not to wear it. What are the possible consequences of this behavior? Does Sarah have the right to refuse to wear the equipment?