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Last updated 7:44 PM on 8/1/25
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66 Terms

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Communication

The process of assigning meaning to events and behaviors

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Receiver

The person who interprets and understands the message

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Interpret

To explain or assign meaning to a message

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Intrapersonal Communication

Communication within yourself (thinking, reflecting, analyzing)

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Interpersonal Communication

Communication between two people or in a small group

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Group Communication

Communication with 3–15 people in structured settings

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Organizational Communication

Communication within a business, school, or structured setting

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Mass Communication

Communication to large audiences via technology

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Public Communication

Speaking to a live audience without tech

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Standard Language

Common day-to-day language used with the general public

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Formal Language

Polished language used in formal settings (e.g., interviews)

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Informal Language

Casual, peer-to-peer language, including slang

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Technical Language

Specialized vocabulary for specific fields or professions

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Sender

The person who initiates or transmits the message

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Message

The content being communicated (words, tone, body language)

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Channel

The medium or method used to send the message

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Context

The environment in which communication takes place

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Feedback

The response of the receiver to the message

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Noise

Any interference with message clarity

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Physical Noise

External distractions like loud sounds

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Psychological/Physiological Noise

Mental or physical conditions that interfere with communication

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Semantic Noise

Confusion from unfamiliar or ambiguous language

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Educational Barrier

Confusion caused by complex words or subject matter

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Nonverbal Communication

A system of symbolic behaviors that transmit meaning without words

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Body Language

Gestures, posture, and movement that convey messages

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Eye Contact

Visual connection that communicates emotion or engagement

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Proxemics

Study of personal space and how distance communicates meaning

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Positive Body Language

Confident, open behaviors that support communication

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Negative Body Language

Closed-off or distracted behaviors that hinder communication

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Hearing

Automatic response to sound

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Listening

The active process of understanding what was said

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Appreciative Listening

Listening for enjoyment

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Critical Listening

Evaluating a message for logic and reasoning

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Discriminative Listening

Focusing on a specific sound in a noisy environment

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Deliberative Listening

Listening to decide or take action

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Empathic Listening

Encouraging others to share feelings openly

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Rejecting Ideas

Dismissing a message as unimportant without listening

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Faking Attention

Pretending to listen while distracted

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Yielding to Distractions

Losing focus due to internal or external interference

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Criticizing Delivery

Judging a speaker based on looks or speaking style

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Jumping to Conclusions

Assuming the speaker’s message before they finish

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Reacting Emotionally

Letting feelings block logic and understanding

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Interrupting

Speaking over the speaker instead of listening

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Self-Fulfilling Prophecy

A belief that becomes true because you act like it’s true

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Interpersonal Relationships

Ongoing interactions with others

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Persistence

Continuing to try, even when it’s hard

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Optimism

Believing things can improve

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Self-Awareness

Knowing your thoughts, feelings, and behaviors

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Empathy

Understanding and sharing others’ feelings

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Self-Control

Managing your emotions and reactions

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Social Skills

Communicating and interacting appropriately with others

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Self-Motivation

Doing what needs to be done without being told

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Constructive Criticism

Helpful feedback focused on improvement

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Networking

Building professional relationships for mutual benefit

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Digital Citizenship

Responsible, respectful behavior online

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Cyberbullying

Online harassment that is intentional and repeated

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Digital Footprint

Data trail left by online activity

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Carbon Copy (CC)

Sends a copy of an email to visible additional recipients

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Blind Carbon Copy (BCC)

Sends a copy to hidden recipients

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Leadership

The ability to motivate and unite others to achieve a goal

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Autocratic Leader

Makes all decisions independently

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Democratic Leader

Involves others in decision-making

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Laissez-Faire Leader

Lets group members make decisions; hands-off approach

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Aggressive Tone

Forceful and competitive; prioritizes control

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Nonassertive Tone

Passive and withdrawn; avoids confrontation

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Assertive Tone

Respectful, confident communication style

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