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Communication
The process of assigning meaning to events and behaviors
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Receiver
The person who interprets and understands the message
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Interpret
To explain or assign meaning to a message
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Intrapersonal Communication
Communication within yourself (thinking, reflecting, analyzing)
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Interpersonal Communication
Communication between two people or in a small group
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Group Communication
Communication with 3–15 people in structured settings
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Organizational Communication
Communication within a business, school, or structured setting
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Mass Communication
Communication to large audiences via technology
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Public Communication
Speaking to a live audience without tech
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Standard Language
Common day-to-day language used with the general public
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Formal Language
Polished language used in formal settings (e.g., interviews)
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Informal Language
Casual, peer-to-peer language, including slang
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Technical Language
Specialized vocabulary for specific fields or professions
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Sender
The person who initiates or transmits the message
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Message
The content being communicated (words, tone, body language)
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Channel
The medium or method used to send the message
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Context
The environment in which communication takes place
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Feedback
The response of the receiver to the message
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Noise
Any interference with message clarity
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Physical Noise
External distractions like loud sounds
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Psychological/Physiological Noise
Mental or physical conditions that interfere with communication
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Semantic Noise
Confusion from unfamiliar or ambiguous language
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Educational Barrier
Confusion caused by complex words or subject matter
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Nonverbal Communication
A system of symbolic behaviors that transmit meaning without words
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Body Language
Gestures, posture, and movement that convey messages
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Eye Contact
Visual connection that communicates emotion or engagement
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Proxemics
Study of personal space and how distance communicates meaning
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Positive Body Language
Confident, open behaviors that support communication
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Negative Body Language
Closed-off or distracted behaviors that hinder communication
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Hearing
Automatic response to sound
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Listening
The active process of understanding what was said
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Appreciative Listening
Listening for enjoyment
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Critical Listening
Evaluating a message for logic and reasoning
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Discriminative Listening
Focusing on a specific sound in a noisy environment
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Deliberative Listening
Listening to decide or take action
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Empathic Listening
Encouraging others to share feelings openly
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Rejecting Ideas
Dismissing a message as unimportant without listening
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Faking Attention
Pretending to listen while distracted
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Yielding to Distractions
Losing focus due to internal or external interference
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Criticizing Delivery
Judging a speaker based on looks or speaking style
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Jumping to Conclusions
Assuming the speaker’s message before they finish
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Reacting Emotionally
Letting feelings block logic and understanding
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Interrupting
Speaking over the speaker instead of listening
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Self-Fulfilling Prophecy
A belief that becomes true because you act like it’s true
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Interpersonal Relationships
Ongoing interactions with others
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Persistence
Continuing to try, even when it’s hard
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Optimism
Believing things can improve
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Self-Awareness
Knowing your thoughts, feelings, and behaviors
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Empathy
Understanding and sharing others’ feelings
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Self-Control
Managing your emotions and reactions
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Social Skills
Communicating and interacting appropriately with others
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Self-Motivation
Doing what needs to be done without being told
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Constructive Criticism
Helpful feedback focused on improvement
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Networking
Building professional relationships for mutual benefit
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Digital Citizenship
Responsible, respectful behavior online
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Cyberbullying
Online harassment that is intentional and repeated
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Digital Footprint
Data trail left by online activity
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Carbon Copy (CC)
Sends a copy of an email to visible additional recipients
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Blind Carbon Copy (BCC)
Sends a copy to hidden recipients
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Leadership
The ability to motivate and unite others to achieve a goal
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Autocratic Leader
Makes all decisions independently
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Democratic Leader
Involves others in decision-making
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Laissez-Faire Leader
Lets group members make decisions; hands-off approach
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Aggressive Tone
Forceful and competitive; prioritizes control
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Nonassertive Tone
Passive and withdrawn; avoids confrontation
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Assertive Tone
Respectful, confident communication style