Lodging Industry – Grade 10 (Week 1, Days 1-3)

These question-and-answer flashcards cover core ideas from the Grade 10 learning guide on the lodging industry, including industry characteristics, hotel classifications, guest segments, service levels, marketing influences, and current operational trends.

What makes the products of the hospitality business unique compared with other sectors?

They are intangible and perishable—experienced, not owned, and cannot be stored for later use.

How many days a year and hours per day do hospitality businesses typically operate?

365 days a year, 24 hours a day.

Which work schedules are most common in the hospitality industry?

Shift work—morning, afternoon, and graveyard (10 P.M.–6 A.M.) shifts.

Give two main branches of hospitality operations mentioned in the notes.

A. Lodging Operations B. Food and Beverage Operations.

List four examples of lodging properties from the learning guide.

Hotels, resorts, bed & breakfasts, and condominium/timeshare hotels.

What size category does a hotel with 26–100 rooms fall under?

Medium-sized hotel.

How is a hotel with more than 1,000 rooms classified by size?

Mega hotel.

Which target-market hotel type is located near major travel hubs and serves airline passengers and crews?

Airport hotels.

What hotel type offers long-term or permanent accommodations in urban areas?

Residential hotels.

Name the hotel classification that provides guestrooms plus a living room, separate bedroom, and compact kitchenette.

Suite hotels.

Which hotel caters to travelers staying five days or longer and provides more complete kitchen amenities but reduced hotel services?

Extended-stay hotels.

What distinguishes resort hotels from other hotel types?

They offer extensive food & beverage, valet, and room services tailored to vacationers.

Define a bed and breakfast hotel according to the module.

A small property (about 20–30 rooms) offering lodging and limited food service.

What are casino hotels primarily known for providing in addition to lodging?

On-site gambling facilities that attract leisure and vacation travelers.

Which lodging facilities specialize in hosting large meetings and have enough rooms for all attendees?

Convention hotels.

How does the learning guide define ‘levels of service’?

The measure of benefits provided to the guest, usually reflected in the room rate.

What is meant by ‘intangibility of service’?

Actions, deeds, and performances by staff that form the guest’s experience.

State the star rating that signifies ‘outstanding’ properties with luxurious facilities and many extra amenities.

Five-star rating.

Which star rating displays a high level of service and upscale facilities but slightly fewer extras than a five-star?

Four-star rating.

Give an example of an independent hotel mentioned in the notes.

Manila Hotel.

What defines a chain hotel?

A company that owns or operates several hotels in different areas under common standards, policies, and procedures.

Identify the first and primary market segment for hotels.

Business travelers.

Which traveler segment is considered most price-sensitive and difficult to predict?

Pleasure/Leisure travelers.

What guest segment is composed of organized tour parties traveling together?

Group travelers.

Why might international travelers require special hotel services?

They may need translation services, multicultural food options, and staff sensitive to cultural differences.

Name three common factors influencing a traveler’s choice of hotel listed in the guide.

Past satisfactory experiences, recommendations from friends/family, and hotel location.

List two marketing tools hotels use to attract guests, according to the learning guide.

Billboards and internet travel sites.

What are two key influences on repeat business for a hotel?

Quality of service and overall cleanliness/appearance of the property.

Give one technology-driven change hotels adopted in 2024 to balance safety and profitability.

Contactless check-in procedures.

What shift is commonly referred to as the ‘graveyard shift’ in hotels?

The shift that starts at 10:00 P.M. and ends at 6:00 A.M.

Which rating service factor ensures facilities and services remain consistent year after year?

Quality assurance.

According to the notes, what overarching standard should hotel staff uphold when interacting with every guest?

Respect for inherent human dignity—treating each person as a subject worthy of care, empathy, and truth.