Chapter 21 - Critical Theory of Communication in Organizations

Bold - on study guide

**Stanley Deetz**

Author

**whose meanings are in people?**

Corporate organizations have found ways to control and colonize modern life in ways that no government or public body since the feudal era ever thought possible

* “We need to consider in depth what type of ‘business’ this is, who the moral claimants are, how privilege is organized, and what the possible democratic responses are

**Codetermination**

collaborative decision making: participatory democracy in the workplace

**Managerialism**

a systematic logic, set of routine practices, and ideology that values control over all other concerns

**Consent**

the process by which employees actively, though unknowingly, accomplished managerial interests in a faulty attempt to fulfill their own

**Systematically Distorted Communication**

operating outside of employees’ awareness, a form of discourse that restricts what can be said or even considered

**Discursive Closure**

suppression of conflict without employees realizing that they are complicit in their own censorship

**Involvement**

stakeholders’ free expression of ideas that may, or may not, affect managerial decisions

**Participation**

stakeholder democracy; the process by which all stakeholders in an organization negotiate power and openly reach collaborative decisions

Information Model

a view that communication is merely a conduit for the transmission of information about the real world

Communication Model

a view that language is the principal medium through which social reality is created and sustained

The Lucifer Effect

we’d do well to stop talking about a few bad apples and look at the consequences of what happens when you put good people in bad barrels

PARC Model

politically attentive relational constructionism; a collaborative view of communication based in stakeholder conflict