Chapter 14 unit 2 nursing funds

What is communication?

Communication is a basic human need and a tool for interaction.

What does communication consist of?

Verbal and nonverbal messages.

How does communication help relationships?

It helps build working relationships.

What does communication allow people to do?

Express emotions and share thoughts.

Why is communication important?

It is necessary for emotional and physical well-being.

What is intrapersonal communication?

Self-talk or your inner voice, which can be positive or negative.

What is interpersonal communication?

Communication between two or more people.

What is group communication?

Communication with many people at the same time.

What is public speaking?

A unique form of group communication.

How do nurses use interpersonal communication?

To gather information during assessment, teach about health issues, explain care, and provide comfort and support.

What is communication described as a process?

A dynamic, reciprocal process of listening and receiving messages using words, sounds, expressions, body language, and symbols.What is communication content?

What is the message content open to?

Interpretation.

What is the communication process?

The act of sending, receiving, interpreting, and reacting to a message.

Who is the sender?

The person who delivers the message to another person.

Who is the receiver?

The person who interprets the message.

What is encoding?

The process of selecting the words, gestures, tone of voice, signs, and symbols used to transmit a message.

What is a message?

The verbal and nonverbal information communicated by the sender.

What is a channel?

The method used to convey a message.

What are examples of communication channels?

Face-to-face, touch, written, audiovisual, telephone, and email.

What is feedback?

Verbal and/or nonverbal validation of the message.

What is noise?

Extraneous sound that can interfere with conveying a message.

What is context?

The setting or situation in which communication takes place.

What is verbal communication?

The use of spoken and written words to send a message.

What can influence verbal communication?

Educational background, culture, language, age, gender identification, and past experiences.

What is denotative meaning?

The literal or dictionary meaning of a word.

What is connotative meaning?

The implied or emotional meaning of a word.

What is paralinguistics?

The tone, tempo, pitch, cadence, and volume used when communicating.

Why is pacing important in communication?

The pace must be slow enough for the receiver to interpret one thought before the sender moves to the next.

What does tone of voice communicate?

It can reflect the feeling behind the words.

What does clarity mean in communication?

Using words that convey the intended meaning clearly.

What does brevity mean in communication?

Using the fewest words possible to effectively convey the message.

Why is timing important in communication?

The nurse should assess the client before starting a conversation because the client may be unable to concentrate and receive the message as intended.

Why is relevance important in communication?

Communication is effective when those involved find the discussion important.

Why is credibility important in communication?

Patients judge the credibility of a message by the trustworthiness of the sender.

How can humor affect communication?

Humor and laughter can contribute to well-being and provide emotional release in certain situations.What is nonverbal communication?

What can facial expressions communicate?

They communicate the feelings behind a message.

What can posture and gait show?

They can give clues to a person's attitude, emotions, physical well-being, and self-concept.

What can personal appearance show?

It can give clues to socioeconomic status, culture, and feelings.

Why is personal appearance important in communication?

First impressions matter, and they can be difficult to change.

What do gestures do in communication?

They emphasize and clarify the spoken word and can have different meanings.

What can touch communicate?

Touch can convey affection, caring, concern, and encouragement.

What is haptics?

The use of touch in communication.

What should nurses remember about touch?

Touch can convey caring and concern but can also be misinterpreted.

What is proxemics?

Personal distance used for communication.What factors can affect communication in general?

What type of environment is best for communication?

A quiet, private, comfortable environment that is free from noise.

How can lifespan variations affect communication?

Education, maturity, and physical and cognitive development can influence communication, so nurses may need to modify their communication strategies for different ages.

How can gender affect communication?

Every patient interaction is unique, and there is no one-size-fits-all approach based on gender.

What can influence the amount of personal space a person prefers?

The relationship with the other person, the conversation, personal preference, the setting, and culture.

What is intimate distance?

About 18 inches apart, although it depends on the individual's experience.

What is personal distance?

About 3 to 4 feet and is commonly used when clients and healthcare providers communicate.

What is social distance?

About 4 to 12 feet and is used for formal interactions.

What is public distance?

Beyond 12 feet and requires louder and clearer enunciation.

What is territoriality?

The space and things that a person identifies as their own.

What may patients consider their territory in a hospital?

Their hospital room and personal belongings.

How can cultural and social factors affect communication?

People come from different cultural, social, geographic, income, religious, racial, sexual orientation, gender identity or expression, and educational backgrounds, which can influence communication and access to healthcare.

Why should nurses be sensitive to cultural differences?

Nurses need to recognize the uniqueness of each patient.

How can roles and relationships affect communication?

Social roles and status or hierarchy can affect the sender's and receiver's choice of vocabulary, tone of voice, gestures, and distance.

How can emotional state affect communication?

Emotions can affect how a person communicates and receives messages.

How can listening skills affect communication?

Listening skills can affect how well a person receives and understands a message.

How can disabilities or cognitive impairment affect communication?

Physical or developmental disabilities, mental illness, and cognitive impairment can affect communication.What is collaborative professional communication?

What are the four communication styles?

Passive, passive-aggressive, aggressive, and assertive.

What is passive communication?

A communication style that avoids conflict and allows others to take the lead.

What is passive-aggressive communication?

A style that avoids direct confrontation but subtly achieves goals through manipulation.

What is aggressive communication?

A style focused on winning and being dominant.

What is assertive communication?

The direct, open, honest, spontaneous, responsible, and nonjudgmental expression of positive and negative thoughts and feelings.

What are some ways to communicate assertively?

Speak clearly and positively, maintain professional composure, use “I” statements, focus on the issue, use effective nonverbal communication, invite positive responses, accept constructive criticism, and strive for a workable compromise.

What should you focus on when using assertive communication?

Focus on the issue, not the person.

What should you do when receiving constructive criticism?

Accept it without becoming anxious or defensive.

Is assertiveness a learned skill?

Yes. Assertiveness is a learned skill.

What is SBARQ?

Situation, Background, Assessment, Recommendation, Questions.

What is the patient rounds approach?

A collaborative communication approach in which the healthcare team gathers with the patient to discuss goals for care, changes or the plan of care, and questions from the patient, family, and healthcare staff.

Why is communication important in therapeutic relationships?

It focuses on improving the client's health and is essential for providing high-quality nursing care.

How can therapeutic communication affect patients?

It can increase patient satisfaction, decrease anxiety, and improve cooperation and compliance with treatment.

What is the preinteraction phase?

The phase before meeting the client when the nurse gathers information about the client.

What happens during the orientation phase?

The nurse meets the client, introduces themselves, establishes rapport and trust, ensures privacy, explains what the client can expect, estimates the timeline, and closes the initial encounter.

What is the working phase?

The active part of the therapeutic relationship when the nurse uses active listening with reflective and nonjudgmental feedback and the client expresses thoughts, feelings, and concerns.

What is the termination phase?

The conclusion of the therapeutic relationship.

What are the five key characteristics of therapeutic communication?

Empathy, respect, genuineness, concreteness, and confrontation.

What is empathy?

Understanding and appreciating another person's feelings, beliefs, and situation.

What is respect in a therapeutic relationship?

Valuing the client and being flexible to meet the client's needs.

What is genuineness?

Being honest and responding truthfully to the client while being aware of yourself.

What is concreteness?

Giving clear responses that clearly express what you mean and clarify the point.What are common barriers to therapeutic communication?

What is a task group?

A group formed to address a task or fulfill a need, with members chosen based on their ability to complete the activity.

What is an ongoing group?

A group that addresses recurrent issues.

What is a self-help group?

A voluntary organization made up of people with common needs, experiences, or concerns.

What is a therapy group?

A group organized to help members cope with challenging personal issues or stressful life events.

What is a work-related social support group?

A group that helps members of a profession cope with stress related to their work.

What should the nurse assess when preparing to communicate with a client?

Factors that may affect the client's ability to receive, process, or transmit information.

What should the nurse assess about medications?

Whether the client is taking medications that might interfere with speech.

What should the nurse assess about language and literacy?

The client's language, vocabulary, literacy, and fluency of speech.

What should the nurse assess about cognitive function?

Whether communication difficulties may signal cognitive impairment.

What should the nurse assess about hearing?

Whether the client has hearing problems.

What should the nurse assess about vision?

Whether the client has vision problems or uses glasses.

What should the nurse assess about aphasia?

Whether there is a history of stroke or another cause of aphasia.