Studied by 3 people
travel trade sector
This sector is also known as Travel Intermediaries.
Travel Trade Sector is composed of organizations that acts as an intermediary in the travel industry. It includes: Travel Agency (Travel Agents) and Tour Companies (Tour Operators)
• It refers to the travel agents and tour operators that serves as the middleman between supplier and the tourist. This sector also includes tour guides.
Article 243 of the Tourism Code of 1980 defines a travel agency
is an entity engaged in the business of extending to individuals or groups, travel services and assistance to include Documentation and Ticketing.
travel agencies
retailer of the travel products (services) like transportation reservation (air, land and sea), hotel reservation, documentation and sells tour packages.
tour operators
act as a wholesaler. they buy travel services in bulk. they combine travel components and sell it as package.
travel agents
retailers
counselor
fixed revenue
charge fees for services rendered
agents of suppliers
tour operators
wholesalers
middlemen to suppliers (middle person between the suppliers and vendors)
variated revenues
capitalized on cost-savers
use deposits in selling products
consolidators
“a company that specializes in unsold inventory” (Mancini,2006).
“A travel firm that makes available airplane tickets, and sometimes other travel products at discount prices. These are usually sold to retail travel agencies but are also sometimes sold directly to the
public” (Goeldner et al.,2009).
travel agency
acts as an agent for the different suppliers or providers of products and service that cater to the needs of the travelers” (Claravall, 2008).
Provide information and expertise.
Functions of Travel Agency
Travel agents are expected to provide accurate information on the inquiries of the tourists or its clients particularly to the first-time travelers.
Recommend tourist destinations, products and services based on the client’s needs.
Functions of Travel Agency
Travel agents are seen to be expert in the field, so they are often asked on which place is best to visit; clients also seek suggestions on the accommodation/ transportation/tours to take.
Assist the clients in securing travel documents.
Functions of Travel Agency
Provide aid in securing the travel documents needed by its client such passport or visa.
Process Travel Arrangements.
Assist in case of refund and cancellations
Functions of Travel Agency
Administrations
This department is common to all commercial enterprises and business entities and is necessary for the conduct of the day-to-day business activities pertaining to is management.
Operations
the core of TMC/ travel agency business. It is primarily engaged in the efficient delivery and effective delivery of the organization’s services as an intermediary or agents of travel suppliers.
general administrations
FUNCTIONS
responsibility includes legal aspects of the organization and formulation of company policies and standard operating procedures.
personnel
FUNCTIONS
responsibility includes hiring, salary scheme and
training of personnel.
accounting
FUNCTIONS
responsibility includes handling of accountable forms, like purchase orders, receipts and tour vouchers.
finance
FUNCTIONS
responsible in assisting the general in the cash flow management of the organization.
marketing and sales
the functional activities can be divided into marketing and sales. Sales can be walk-in or field sales. Marketing function is to create awareness about the travel agency and what it offers (products and services).
tour operators
defined as the preparation and implementation of all activities within an itinerary, within a given time frame, within the estimated costs, in order to meet the expectations of the paying client.
local tour operator (LTO)
Classification of Tour Operators
caters to Filipino and/or Foreign traffic to the national destination
domestic tour operator (DTO)
Classification of Tour Operators
services to Filipino traffic to any destination in the Philippines
inbound tour operator (ITO)
Classification of Tour Operators
services foreign traffic to any Philippine destination on an ad-hoc and regular basis.
outbound tour operator (OTO)
Classification of Tour Operators
designs and assembles tour packages for residents of the Philippines, either foreign or local, to any foreign destinations.
Basic Tour Package Documents
transportation
transfers (airport/ hotel)
sightseeing tours
accommodation
tour escort
ground arrangement package
Categories of Tour Packages:
tours and transfers
land arrangement package
Categories of Tour Packages:
tours, transfers and hotel accommodation with some meals
inclusive tour package
Categories of Tour Packages:
tours, transfers and hotel accommodation with some meals plus transportation
inclusive escorted tour package
Categories of Tour Packages:
tours, transfers and hotel accommodation with some meals plus transportation with tour escort
full - day
Types Sightseeing Tours:
Operating from eight to ten hours that includes lunch and snacks.
half - day
Types Sightseeing Tours:
Operating either morning/afternoon that normally includes snacks.
evening tours
Types Sightseeing Tours:
Operating from six in the evening onwards that includes dinner and drinks
optional tours
Types Sightseeing Tours:
Not included in the regular types of tours and the client needs to pay extra
Tour Guides
“a tour guide is an individual who, either as an employee of the affiliate of a duly licensed
travel and tour agency, guides tourists both foreign and domestic , for a fee, commission
or any other form of lawful remuneration”
overseer
Roles:
make sure that the services reserved by the tour operator are in fact those being provided by the suppliers to the clients.
coordinator
Roles:
acts as a middle person between the various suppliers of travel services.
timekeeper
Roles:
responsible in making sure that the tour services are delivered on time as specified in the itinerary or request.
shepherd
Roles:
makes sure that the group is complete, and no one is left behind.
interpreter
Roles:
interprets foreign languages for its guests.
presenter
Roles:
makes commentaries during the tour.
giver of care
Roles:
acts a positively by extending care during unnecessary events during the tour.
basic elements of tour guiding
communication skills
rapport with the clients
mastery of information
knowledge of foreign customs and traditions
tour guiding techniques
required information
Types of Commentaries
essential information that must be given at the start of the tour activity
informative spiels & commentaries
Types of Commentaries
general information that is useful and interesting, and available facts and figures on sites and sites en route, and during walkabouts.
requested information & clarifications
Types of Commentaries
gives the tour guide the opportunity to expand the information given about the specific subject.
optional notes and remarks
Types of Commentaries
these are ad lib comments, jokes, witty stories, lore, legends, and trivia
pre-tour
The Tour Guiding Cycle
consists of all the preparation for the arrival of the visitors
tour proper
The Tour Guiding Cycle
starts with the visitors’ arrival and ends with the departure
Arrival Procedure
• Reception
• Meet and Assist
• Check-in
Touring Activities
• Reporting Time
• Assembly and boarding
• Tour Spiels and Commentaries
• Touring onboard a vehicle
Departure Procedures
• Hotel Check-out
• Send-off Assistance
crisis situations
The Tour Guiding Cycle
involves the correct and proper handling of extraordinary or emergency situations
External Situations – accidents, weather
conditions, etc.
Client related – pickpockets, snatching,
illness
Supplier related – e.g. poorly air conditioned vehicles, cold soup, etc.
post tour
The Tour Guiding Cycle
consists of all post tour activities necessary to close the tour file.
• Written report of complaints and recommendations received and problems solved
• Recommendations on tour improvement, etc.
Note 
Flashcard (57)