info technology

information technology

a broad spectrum of hardware and software solutions to gather, organize, and analyze data

technology based workflow processes to deliver services to generate revenue

combo of hardware and software to perform essential business functions

• reduce operational costs

• reduce workloads of staff

• increase efficiency

• increase revenue

• access and share info

• achieve better planning and management

advantages of IT

• lack of knowledge of top management

• huge investment cost

• resistance to change

issues and concerns of IT

• marketing and promotion in global marketplace

• prompt and immediate communication/interactivity

• booking from distant regions

• market research

hospitality business challenges

competitive advantages of using the internet

• service improvements

• low costs of marketing

• differentation from competition

• creative up to date enterprise image

• efficiency

disadvantages of internet usage

• standardization of legal procedures

• inefficient accessibility

• spam

• bad x of individual websites

• data privacy