Chapter 25: Written Communication

What is the purpose of professional written communication?

Convey accurate information clearly, respectfully, and legally.

What should be included in a professional email subject line?

Clear, specific purpose without unnecessary PHI.

What should the MA check before sending written communication?

Recipient, accuracy, spelling/grammar, attachments, confidentiality, and policy compliance.

What is a memorandum?

Internal written communication within an organization.

What is a business letter?

Formal written communication sent outside the organization.

What is proofreading?

Reviewing for errors before sending or filing.

What should be avoided in healthcare writing?

Slang, emotional language, unsupported opinions, and unnecessary PHI.

What is the correct order for composing a professional message?

Identify purpose → gather facts → write concise message → proofread → verify recipient → send/file.

What is documentation objectivity?

Writing facts observed or reported, not assumptions.

What makes patient instructions effective?

Plain language, organized steps, teach-back, and appropriate reading level.