Leadership, Influence, and Relationship Building in Organizational Contexts

key challenge for the Creator in the Creator-Challenger-Coach triangle

welcome feelings of fear rather than resist them

Fastest way to change the culture and norms of a team

change people on team

Why do followers need a high level of technical competence?

better performance appraisals, exert more influence in their groups, and are more likely to become members of the leader's in-group

good relationship with supervisors =

less conflict, greater mutual support, and greater satisfaction with the relationship

how to build effective relationships with supervisors

be honest and dependable

referent power

the ability of a leader to influence others through likability rather than authority

expert power

power of knowledge or expertise

three stages of Step 3, Acceptance, in the 3 A's of Conscious Compassion

Allowing: Giving room for experiences or feelings to exist without trying to fight or push them away

Accepting: Acknowledging the reality of the situation or emotion as it is right now

Appreciating: Finding value, learning, or a sense of gratitude within the experience

intrinsic reward

reward involving personal growth and development

Which power will followers likely use to change their leader's behavior if they have high referent power with coworkers

coercive power

What does a person from a society with a large degree of power distance do

accepts a strict social hierarchy and shows deep respect for authority

coalition influence tactics

seeks the help of others to influence the target

legitimizing influence tactics

agents make requests based on their position or authority

What are rational influence tactics, and when are they most likely used?

Rational persuasion uses logical arguments or factual evidence to influence others. Rational tactics are most likely when the parties are relatively equal in power, resistance is not anticipated, and the benefits are organizational as well as personal