Merchandise & Management Quizzes 1-4

The material which drapes the inside perimeter of the body of the casket is known as:

Body Lining

3 multiple choice options

All of the following terms are types of composition board, EXCEPT:

Plywood

3 multiple choice options

A discount from quoted prices as an inducement for prompt payment of invoices is called:

Cash Discount

3 multiple choice options

A rigid container which is designed for the encasement of human remains is called a/an:

Casket

3 multiple choice options

Which of the following is the purpose of lead coating a casket?

I. Primes

II. Protects

III. Lubricates

IV. Galvanizes

Primes & Lubricates

3 multiple choice options

A method of pricing showing separately the price of the services rendered and the price of the casket is called:

Bi-Unit Pricing

3 multiple choice options

A metal alloy used in casket construction consisting of 90% copper with tin and sometimes zinc comprising the other 10% is known as:

Bronze

3 multiple choice options

A casket made from a core of copper metal to which copper ions are combined by electrolytic process is known as:

Copper Deposit Casket

3 multiple choice options

Any tough, heavy timber with a compact texture coming from any deciduous tree is known as:

Hardwood

3 multiple choice options

A pricing method in which the same dollar amount is added to the wholesale cost of merchandise is known as:

Fixed Dollar Amount

3 multiple choice options

Which of the following caskets are considered ferrous metal caskets?

I. 32 oz Copper Casket

II. 400 Series Stainless Steel Casket

III. 32 oz Bronze Casket

IV. 18 gauge Steel Casket

400 Series Stainless Steel Casket & 18 Gauge Steel Casket

3 multiple choice options

Of the following wood casket options, which is considered the finest or highest quality?

Mahogny

3 multiple choice options

A metal alloy of iron and carbon is known as:

Steel

3 multiple choice options

Which of the following wood species is considered a softwood?

I. Cedar

II. Salix

III. Willow

IV. Redwood

Cedar & Redwood

3 multiple choice options

A pricing method using a single dollar amount to identify the charge for a group or bundle of goods and/or services is called:

Package Pricing

3 multiple choice options

The return of a portion of payment is known as:

Rebate

3 multiple choice options

Which of the following stainless-steel caskets would be considered austenitic?

I. 410 Series

II. 420 Series

III. 310 Series

IV. 320 Series

310 Series & 320 Series

3 multiple choice options

The process of bonding superimposed layers of different materials is called:

Laminate

3 multiple choice options

You are meeting with the family of Allan Borland. Mr. Borland is a well known hardware shop owner in the community, who was known for his masterful woodworking creations which you have learned through your rapport building with the family. You also learn that Allan enjoyed the outdoors; hunting, fishing, and camping, being some of his favorite activities outside of woodworking. The family has also made you aware of some budget constraints and wishes to spend no more than $10,000.00, total on his funeral and burial. Which of the following caskets would you expect the Borland family to choose?

Wood Veneer Casket

3 multiple choice options

At the end of the arrangements, you were able to stay just under the family's budget of $10,000.00. The total cost of the services on the funeral bill is $7,037.00. The casket that they selected costed 2,845.00. Given that the funeral home paid $1,423.00 for the casket, wholesale, please find the merchandise value ratio for this sale.

MVR = .14

3 multiple choice options

Which of the following terms refers to a casket designed to be re-used for multiple funeral service events typically with a removable liner to facilitate the cremation or other disposition of human remains following funeral service events?

I. Cremation Casket

II. Ceremonial Casket

III. Rental Casket

IV. Disposable Casket

Ceremonial Casket & Rental Casket

3 multiple choice options

Which of the following caskets would be considered the "Higher Quality" casket?

32 oz. Bronze, Gasketed

3 multiple choice options

Raw material used to manufacture products entirely from natural wood pieces that contain no wood by-products or composite wood derivatives is called:

Solid Wood

3 multiple choice options

To give to an agent to be cared for or sold and is not paid for until sold is known as:

Consignment

3 multiple choice options

Which of the following materials renders some stainless steel caskets austenitic?

Nickel

2 multiple choice options

A thin crinkled cloth of silk, rayon, cotton, or wool is called:

Crepe

3 multiple choice options

An exterior casket finish in which the metal is coated with a substance that wrinkles as it dries is known as:

Crinkled Finish

3 multiple choice options

Which of the following describe a doeskin or moleskin cloth?

I. Less than 1/8 inches thick

II. More than 1/8 inches thick

III. Thick velvety nap on one side

IV. Thick velvety nap on both sides

Less than 1/8 Inches Thick & Thick Velvety Nap on One Side

3 multiple choice options

A gasketed container, which can be used as an insert in a casket or as a separate shipping container is called a/an:

Ziegler Case

3 multiple choice options

A casket having ends in the shape of a half circle is known as:

Elliptic

3 multiple choice options

A single handle in which the lug, arm, and bar are combined in one unit is called:

Bail Handle

3 multiple choice options

A finish used on casket exteriors that is free of gloss, dull with a lusterless surface is called:

Matte Finish

3 multiple choice options

All of the following describe a hermetically sealed casket, EXCEPT:

Often Welded or Chemically Sealed Rather than Soldered.

3 multiple choice options

Molding along the uppermost edge of the body panels is known as:

I. Body Ledge Flange

II. Top Body Molding Flange

III. Body Ledge

IV. Top Body Molding

Body Ledge & Top Body Molding

3 multiple choice options

Which of the following are considered casket hardware?

I. Handles

II. Hinges

III. Ornamental Fixtures

IV. Gimp/Fold

Handles & Ornamental Fixtures

3 multiple choice options

Which of the following describe linen fabric?

I. Made from flax

II. Noted for its dull, lusterless appearance

III. Made from twill and flax

IV. Noted for its strength, coolness, and luster appearance

Made from Flax & Noted for its Strength, Coolness, and Luster Appearance.

3 multiple choice options

A casket in which the body panels are at a 90-degree angle to the bottom, and the corners form 90-degree angles is known as a/an:

I. State Casket

II. Flaring Casket

III. Vertical Casket

IV. Angled Casket

State Casket & Vertical Casket

3 multiple choice options

A woven cloth with a nap EXCEEDING 1/8 inch is called:

Plush

3 multiple choice options

All of the following describe a single hinged panel casket, EXCEPT:

Commonly known as a "Priest Casket"

3 multiple choice options

A fabric woven to create a smooth lustrous face and dull back is called:

Satin

3 multiple choice options

A style of casket interior in which the material is drawn and gathered in parallel fashion in a multiple needle head sewing machine is known as:

Shirred

3 multiple choice options

Elongated indentations that are pressed into the casket bottom and help to strengthen the casket shell are called:

Stiffeners

3 multiple choice options

A tightly drawn form of casket interior style is known as:

Tailored

3 multiple choice options

All of the following describe a component part of the cap (lid) on half couch caskets that provides support at the point of the transverse cut, EXCEPT:

Cove

3 multiple choice options

Type of tufted interior in which the shape of the tufted area resembles the shape of a square is known as:

Biscuit Tufting

3 multiple choice options

Which of the following is the higher quality wood casket?

Walnut, Almond Tufted Velvet Interior

3 multiple choice options

All of the following describe a component part of the casket interior which lines the rim (ogee) and surrounds the cap panel, EXCEPT:

Gimp

3 multiple choice options

Which of the following components of a casket are usually customizable, depending on the casket manufacturer?

I. Head Panel

II. Foot Panel

III. Corners

IV. Handles

Head Panel & Corners

3 multiple choice options

Which of the following is the higher quality casket?

18 Gauge Steel, Brushed Finish, White Semi Tailored Velvet Interior

3 multiple choice options

You are a funeral director in Mesa, Arizona and are meeting the family of Roger Webster, who has just passed away. They express to you their concern for protection of his remains, once they are buried. They have a $15,000.00 budget and are willing to purchase quality items to make sure Roger is protected from the harsh desert environment. You have also learned that Roger enjoyed the outdoors, and they express their interest in purchasing a wood casket. However, they are concerned about the interior and express that they don't want anything "frilly." Which casket interior would you most likely show them that fits their needs?

Linen, Tailored Interior

3 multiple choice options

The process of setting performance objectives and determining what actions should be taken to accomplish them is known as:

Planning

3 multiple choice options

The party who hires employees to do certain work is known as:

Employer

3 multiple choice options

Which of the following refers to the process of measuring organizational and individual performance with predetermined standards or expected results?

I. Actuating

II. Directing

III. Controlling

IV. Evaluating

Controlling & Evaluating

3 multiple choice options

A process used by human resources departments to locate, hire, train and retain the best qualified employees is called:

Talent Management

3 multiple choice options

Motivating people in organizations to develop teamwork, which effectively fulfills their needs and achieves organizational objectives is called:

Human Relations

3 multiple choice options

Which of the following is the current retention rate for funeral service employees, beyond 5 years?

25%

3 multiple choice options

The efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved is known as:

Total Quality Management

3 multiple choice options

The deep seated beliefs or standards of an organization is known as:

Values

3 multiple choice options

All of the following are purposes of a job analysis, EXCEPT:

Gives Reporting Status

3 multiple choice options

Which of the following describe goals?

I. Broad statements without reference to time

II. Form a basic plan or direction

III. Specific statements of ends to be completed within a specific period of time

IV. Provide a quantitative and time framework for the organization

Broad Statements Without Reference to Time & Form a Basic Plan or Direction

3 multiple choice options

All of the following refer to the process of guiding and/or supervising the activities of an organization to achieve plans and objectives, EXCEPT:

Controlling

3 multiple choice options

Which of the following steps in the hiring process is said to be the "shell" of employment?

I. Application

II. Recruiting

III. Interviewing

IV. Screening

Application & Screening

3 multiple choice options

A role of management that includes a public relations role as well as community involvement is known as:

Interpersonal Role

3 multiple choice options

A placement factor that is hallmarked by the same pay and same status is called:

Lateral Entry

3 multiple choice options

Which of the following theories regarding motivational factors in funeral service employment was developed in the 1960's and was one of the first to look at human differences in thought and action?

I. Theory X

II. Theory Y

III. Hygiene Factors

IV. Motivator Factors

Theory X & Theory Y

3 multiple choice options

One of the funeral directors under your supervision is consistently being complained about by other employees and you have received multiple complaints from families regarding the funeral director's attitude towards bereaved families. This is not the first time that you have a had an issue with this director; they have had verbal warnings, a written warning and notice of conduct. After working a service, a family that the director served reported to you that they were inappropriate with the family, which included the funeral director becoming belligerent with the elderly widow because she brought coffee into the chapel. After speaking with the part-time staff that worked the service, you find that their account of the events align with what the family reported to you. Given the funeral director in questions history, what is most likely the next step, regarding disciplinary action?

Suspension

3 multiple choice options

A person hired to perform work that is directed and controlled by the employer is called:

Employee

3 multiple choice options

You are managing a funeral home of 5 full-time funeral directors. One of the funeral directors under your supervision is consistently being complained about by other employees and you have received multiple complaints from families regarding the funeral director's attitude towards bereaved families. This is not the first time that you have a had an issue with this director; they have had verbal warnings, a written warning and notice of conduct. After working a service, a family that the director served reported to you that they were inappropriate with the family, which included the funeral director becoming belligerent with the elderly widow because she brought coffee into the chapel. After speaking with the part-time staff that worked the service, you find that their account of the events align with what the family reported to you. When documenting this incident, all of the following should be included, EXCEPT:

Number of Times of Violation

3 multiple choice options

All of the following should be included in a letter of resignation, EXCEPT:

Critiques of the Company

3 multiple choice options

Which of the following describes the process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities?

I. Human Relations

II. Personnel Management

III. Human Resource Management

IV. Public Relations

Personnel Management & Human Resource Management

3 multiple choice options

A function of management that includes integration of a firm's employees, work processes, and material resources is called:

Organizing

3 multiple choice options

A type of funeral home business structure that is publicly traded with more that 100 shareholders is known as:

C-Corporation

3 multiple choice options

The number of employees that a manger supervises is called:

Span of Control

3 multiple choice options

All of the following are types of change in management, EXCEPT:

Informational Change

3 multiple choice options

Document that gives a written explanation of who reports to who and the authority and job description of each level is known as:

Table of Organization

3 multiple choice options

Any physical or mental impairment that substantially limits one or more activates is called:

Disability

3 multiple choice options

Which of the following is considered the managerial body of a corporation?

Board of Directors

3 multiple choice options

Which of the following terms refers to owners of a corporation?

I. Members

II. Promoters

III. Stockholders

IV. Shareholders

Stockholders & Shareholders

3 multiple choice options

The section of the business plan that's goal is to generate enough interest to make someone want to read further and is often what lenders want to read before continuing is called:

Executive Summary

3 multiple choice options

Which of the following contracts is used to form an LLC?

Articles of Organization

3 multiple choice options

Which of the following applies to employees that are exempt from FLSA?

Exempt from Earning Overtime

3 multiple choice options

A business owned by one person who is subject to claims of a creditor is called:

Sole Proprietorship

3 multiple choice options

A business that is independently owned and operated and is not dominant in its field of operation is known as:

Small Business

3 multiple choice options

According to the Age Discrimination Employment Act, funeral homes are covered when employing:

20 or More Employees

3 multiple choice options

A corporation formed for some charitable, educational, religious, social or fraternal purpose is called:

Non-Profit Corporation

3 multiple choice options

Astral casket company is an example of:

Manufacturing Business

3 multiple choice options

Mr. Kindoll purchases 1 share of Amazon stock for $440.00. In exchange, he receives a certificate of stock stating that he owns 1 share of Amazon stock for $440.00. This is an example of:

Par-Value Stock

3 multiple choice options

According to federal law, coverage of the Americans With Disabilities Act applies to all funeral homes with:

15 or More Employees

3 multiple choice options

The summary of how a business owner, manager or entrepreneur intends to organize the business endeavor and implement activities necessary for the venture to succeed is known as:

Business Plan

3 multiple choice options

All of the following can result from a willful violation of the FLSA, EXCEPT:

Backpay Awarded for up to 6 Months

3 multiple choice options

Which of the following is the preferred method of funeral home ownership?

Corporation

3 multiple choice options

All of the following are duties of a partner in a partnership, EXCEPT:

Duty to Inspect the Books

3 multiple choice options

Corporations organized to run a business and earn money are called:

I. Non-profit Corporation

II. Private Corporation

III. Stock Corporation

IV. For Profit Corporation

Stock Corporation & For Profit Corporation

3 multiple choice options

All of the following are areas of coverage by the Fair Labor Standards Act, EXCEPT:

Disability Accommodations

3 multiple choice options

A promoter of a corporation can do all of the following, EXCEPT:

Issue A Charter

3 multiple choice options

The minimum number of shares required to be represented to transact shareholder business is called:

Quorum

3 multiple choice options

Which of the following is considered qualitative criteria for a small business?

I. Largely local in its area of operation

II. Largely dependent on internal source of capital to finance growth

III. Retail business with 20-100 employees

IV. Service business with 25-300 employees

Largely Local in its Area of Operation & Largely Dependent on Internal Source of Capital to Finance Growth

3 multiple choice options

In order for a place of employment to classify an accommodation as an undue hardship, the accommodation cannot be "de minimus." De minimus, in this case, means:

Minimal Expense

3 multiple choice options

Which of the following types of ownership is considered to be the simplest form of ownership?

Sole Proprietorship

3 multiple choice options

Which of the following applies to employees who are eligible for receiving overtime?

I. Calculated at base pay x 1.5

II. Federal minimum wage is $7.25

III. Federal minimum wage is $9.30

IV. Calculated at base pay x .5

Calculated at Base Pay x 1.5 & Federal Minimum Wage is $7.25

3 multiple choice options