Professional And Business Communication: Exam 1

Describe the components of the communication model.

The message, the sender, the receiver, and the channel.

Differentiate the three types of noises through examples.

Physical Noise (External noise such as loud music.)
Psychological Noise (Internal noise such as encoding/decoding mistakes.)
Physiological Noise (Noise to do with the body, such as tinnitus.)

Explain the benefits and drawbacks when using email.

Low speed, higher control, less personal.

Explain the benefits and drawbacks when using face-to-face communication.

High speed, low control, more personal.

Differentiate synchronous from asynchronous communication.

Synchronous communication occurs in real time. (ex. face-to-face, phone calls, etc.)
Asynchronous communication occurs at a delayed rate. (ex. Email, memos, etc.)

Explain the communication principles.

Communication is irreversible (You can’t take back what you communicate), communication is a process (communication takes time), and communication is not a panacea (communication is not a cure all).

Define the guidelines for judging ethical communication

Is the action legal?
Does it comply with our values?
If you do it, will you feel bad?
How will it look in the newspaper?
If you know it’s wrong, don’t do it!
If you’re not sure, ask.
Keep asking until you get an answer.

Differentiate the purposes of downward, upward, and horizontal communication along with a potential problem with each form of communication.

Downward communication passes information from higher to lower levels, upward communication from lower to higher levels, and horizontal communication between peers. Potential problems include miscommunication in downward, lack of feedback in upward, and conflict in horizontal.

Understand the functions of informal communication.

Informal communication happens outside of structured channels and allows for much more personal communication.

Define culture.

A learned set of shared interpretations about beliefs, values, and norms that affect the behaviors of a relatively large group of people.

Identify some of the differences with communication among people of different races and ethnicities.

High/Low Context
Individualism/Collectivism
Avoid/Tolerate Uncertainty
High/Low Power Distance
Monochronic/Polychronic
Masculine/Feminine
Short-term/Long-Term Orientation

Explain generational differences.

Generational differences refer to the distinct values, communication styles, and work habits that characterize individuals from different age groups, often shaped by historical events and technological advancements. These differences can impact workplace interactions and collaboration.

Explain the tips for interacting with persons with disabilities.

Look at and speak directly to that person, be considerate of service animals, avoid assuming the preferences and needs of people with disabilities, communicate clearly and comprehensibly, don’t ask about their disability if it is unnecessary to, relax.

Explain the EEOC’s interpretation of sex discrimination.

The Equal Employment Opportunity Commission (EEOC) interprets sex discrimination as unlawful treatment based on an individual's sex, including sexual orientation and gender identity. This includes discrimination in hiring, firing, promotions, and other employment decisions.

Identify the strengths of military veterans in the workplace.

Military veterans often bring strong leadership skills, discipline, teamwork, and the ability to adapt under pressure to the workplace. Their experiences can enhance problem-solving and foster a sense of mission in organizations.