Flight Routine (Extended)

T/F: Are crew members are required to carry a valid passport while on duty?

True

Who must a F/A inform if passport is lost, stolen, or being renewed?

Supervisor

When must you obtain a renewal passport?

if your name has changed and your passport is more than one year old

F/As may not fly internationally without what?

Passport

What must an F/A do to renew their passport?

1. complete a DS-82 form (for name change)

2. mail in expired passport

3. company will reimburse for passport renewals, including renewal required due to a name change

Regarding passport renewal, F/As may do what?

-request expedited service at additional cost
-request additional visa pages in your passport by attaching a signed request

If passport is lost or stolen while on duty, F/A must do what?

-contact supervisor
-contact crew scheduling (crew scheduling will email or fax copy of passport)
-immediately replace passport

There is A/C service for NI HNL (717). What service is done?

Commissary truck

What is a commissary truck?

service truck with beverages to restock inventory

What are the steps for the commissary truck?

• Truck will pull up to FWD service door and knock

• follow normal door operating procedures

What is a terminating flight?

last flight of your NI flights, which is when a restock is necessary

For terminating flights, what do FA provide for commissary service?

Restock supply order form to Commissary agent

Who else will come on AC for a terminating flight?

Cleaners

What do the cleaners do?

clean as needed, restock maps/cups/napkins/trash bags/etc., replace seat bottom cushions if necessary

Who brings AFT trash cart to FWD PAX entry door for removal?

FA2

May PAX board 717 with catering personnel on board?

Yes

May PAX board 321 with catering personnel on board?

Yes

May PAX board 787/330 with catering personnel on board?

No for FC/BC

Yes for MC

All bulletins, alerts, and informational material will be posted where?

Online using the company's communication platforms
-required in-flight bulletins must be read and acknowledged prior to beginning of pairing, recurrent/requalification training, or reserve

How many cleaners will board the 321 and when?

1-3, board after FC/BC have deplaned

How many cleaners will board the 787/330 and when?

1-3, board after FC/BC have deplaned

Who notifys cleaners that it is clear to enter FC/BC cabin?

FA2

What does “rolling” mean?

The time that ground transportation is scheduled to depart a crew hotel for the airport

What is the protocol if a crewmember is absent at rolling?

1. Highest present in chain of command will become the coordinating crewmember

2. Coordinator will attempt to communicate with missing crewmember with the help of other crewmembers

3. If crewmember responds, determine if they will be working the flight

4. If no response, contact crew scheduling

What is a DPL?

Disabled PAX lift

When is a DPL used?

To board/deplane PAX with disabilities where a jetbridge or portable ramp is not available

T/F: Other boarding/deplaning can occur during DPL procedures?

False

For DPLs, what musy be installed whenever the stairs/jetbridge is removed?

FWD door safety

(the safety strap is a warning device only)

What is door latch release?

The mechanism that secures/locks the door in the fully open position

What is the door latch release called on the different AC?

717 - Latch open release handle (LORH)

787 - Door latch release handle (DLRH)

A321/330 - Door latch release button (DLRB)

T/F: Are FAs subject to and expected to comply with duty and rest requirements?

True

What does calendar day mean?

24 hour pd of elapsed time from 0000 to 2359 using UTC or local time

What does duty pd mean?

The pd of elapsed time between reporting for an assigment and release from the assignment/reassignment.  

Does PAX boarding or deplaning duties count as duty time?

Yes

What does rest pd mean?

The pd free from all work responsibility

What is the release time?

30 mins after the FA’s last flight of the day

What is scheduled time?

The preflight estimated duration the company is anticipating from break release to break set

What is actual time?

The time it actually takes from break release to break set.

What does the Collective Bargaining Agreement require? (6)

1. Minimum rest pd based on scheduled duty pd

2. Minimum rest of 24 consecutive hours in a 7 day pd

3. FA informs crew sched and PIC if FA has not received required rest

4. Extension of a scheduled duty pd

5. Required rest for duty pd up to 14 hours

6. Company cannot assign FA until receiving minimum required rest

What is an extension of a scheduled duty pd?

When circumstances outside of company control (Ex: weather) surpasses scheduled time and actual duty time extends over 14 hrs

What are the rules for required rest?

Duty for 14 hrs or less = 10 hours break

Is DH included as a rest pd?

No

Does transportation to/from hotel and airport count towards required rest?

No

Is time spent during mgt duties, boarding, deplaining, or other services for the co count toward a FA’s duty time limitation?

Yes

(Must be reported to crew services)

T/F: Training or ground duties are not considered duty pds and do not count as rest pd.

True

When is a hardstand/bus boarding required?

Used when AC is parked away from a gate and jetbridge is not used

Who is responisble for ensuring lighting standards are followed?

FFA

Can it ever be completely dark during any phase of flight?

Never

When is cabin lighting the brightest?

For deplaning

What do lighting schemes do?

Designed to differentiate our service

Set mood

Enhace PAX experience

What is the purpose of the military human remains transport?

To honor military personnel

For military human remains transport, who provides inflight crew with adiditonal info?

Systems Chief Pilot (or designee), Cargo services, or Ground services, or station personel

Who conducts cabin announcement about fallen servicemember?

PIC

When do family and military escort board/deplane the AC?

Last on and first off

What us a thru-flight?

A stop with PAX ob who are staying for another flight

How many FAs are required during a thru-flight? (717)

Number may be reduced by 50%, rounded down to next whole number

How many FAs are required during a thru-flight? (787/321/330)

All assigned crew must remain ob bc co policy requires more than 50% allowance

What must happen on thru-flights?

• Engines must be shut down

• FFA required to stay ob OR delegate another FA to stay on for them

• FAs must advise FFA is intending to deplane

• FA on must stay near any open door exit

What happens if a PAX later decides to deplane or reboard during thru-flight?

All minimum crew must be ob

What does PIC stand for?

Pilot in command

Who has full responsibility for safe and legal operations of assigned flight, including authority over assigned crew?

PIC

When are PIC in command of AC?

From time they report for duty until termination of flight

Does the PIC’s authority apply to non-safety related beusiness decisions (ex: delaying flight for inbound PAX)

No

Who is responsible for ob security conflict resolution prior to door closure?

PIC

Who can be assigned to pre-board?

Current, qualified FAs

What does pre-boarding crew advise working crew of upon their arrival? (5)

• EE preflight resulty

• Cabin discrepancies

• Briefings accomplished

• Other completed duties

• PAX concerns

What will pre-boarding crew ask working crew?

Do you have the minimum crew?

What door will fleet catering enter on the 321?

4L door

What door will fleet catering enter on the 787/330?

4L/4R door

What signs do FA signal to fleet/catering?

Thumbs up or X with arms

Can bassinets be occupied while FSB sign is on?

No

Who will check crew rest prior to each departure?

Designated FA

What is augmented crew?

Additional FA will augment standart FA crew if total sched flight time exceeds 8 hours (NA) or 12 hrs (INTL) on a single on-duty pd OR if sched on-duty pd exceeds 14 hrs regardless of flight time

What is diurnal turn flight?

Flight sched to depart between 1400 and 0359 local domicile time w/ cumulative flight time of 8 hrs or more

What is extended duty (ED)?

Flightd over 14 hrs of sched duty time

What is extended range (ER)?

Flight sched for 8 hrs or more

What is hard block/Z-block?

An airport controlled block of seats that are sold/last assigned on all flights

(can be used for crew rest breaks)

What is a regular flight?

Flight sched for under 8 hours

For an extended range flight of 8-9:59 hours, what is the minimum on rest break?

1 hr

For an extended range flight of 10-11:59 hours, what is the minimum on rest break?

1.5 hrs

For an extended range flight of 12 or more hours, what is the minimum on rest break?

2 hrs

What is the minimum FAs to be present in each galley/zone at a time?

2 FAs

Who is responsible for coordinating crew rest breaks in FC/BC?

FFA

Who is responsible for coordinating crew rest breaks in MC?

Main cabin lead

Where is crew rest breaks posted?

Posted discreetly in each galley

When is lying down permitted?

Extended range, diurnal turn, and extended duty flights

How many pilots and FAs can use the crew rest at the same time on the 787?

No more than 3 pilots and 6 FAs

How many pilots and FAs can use the crew rest at the same time on the 330?

No more than 2 pilots and 4 FAs

Which bunks meet minimum standards for pilot sleeping quarters?

Bunk 1 and 4

When is access to crew rest for non rev FAs not granted?

• Flights operating w/ augmented pilot crew (more than 2 pilots) AND/OR augmented FA crew

• Extended range scheduled over 8 hrs

Order of access to crew rest

1. Working FA in seniority order

2. DH in seniority order

3. Pass traveling FA in seniority order

Can a non rev FA use crew rest if they have the sole responsibility of PAX needing assistance of child under 14 yrs?

No

Can non rev FA use crew rest if alcohol was consumed on AC?

No

Can FAs travelling on full fare ticket use crew rest?

No

Who does non rev FA request crew rest through?

FFA

How many free check in bags can crew have?

2

Who is responsible for ensuring FA info is entered into FAA database for FAA Certification?

Director of Operations (DO)