MGMT OB Ch3: Attitudes & Cognitive Dissonance

Antonio Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude associated with this example.

perceived organizational support

Which of the following statements represents a person's job attitude?

I enjoy my work because it offers me challenges and helps me hone my networking skills.

Why should managers be interested in their employees' attitudes?

They give warnings of potential problems.

The exit-voice-loyalty-neglect framework expands employee response to include voice and loyalty-constructive behaviors that allow individuals to ________.

tolerate unpleasant situations or revive satisfactory working conditions

Under which of the following conditions is job dissatisfaction most likely to result in turnover?

Employees have high education and ability.

With reference to cognitive dissonance, in which of the following situations is the attitude-behavior relationship most likely to be strong?

The attitude refers to something with which the person has direct experience.

Which of the following actions best represents Kelly's high job involvement?

Kelly actively takes part in team activities and proactively takes up additional job responsibilities.

________ refers to evaluative statements or judgments concerning objects, people, or events.

Attitude

People who have positive core self-evaluations (CSEs)-who believe in their inner worth and basic competence-are more satisfied with their jobs than people with negative CSEs.

True

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

dissatisfaction

The most important thing a manager can do to raise employee satisfaction is to focus on ________.

intrinsic parts of the job

In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. After learning about her management's decision, she is extremely frustrated and is beginning to resent the job she does. However, she knows there is nothing she can do and continues working because of the good perks and salary benefits the job offers. How can Loranzo's job attitude be best described?

low job satisfaction

Joe Dailey is unhappy with his job because he has not received the promotion due to him several years ago. However, in spite of this, he speaks up to support his company's actions even when the local newspaper is criticizing them. Which of the following types of response represents his behavior?

loyalty

Sonia works as a lab research assistant at Frost Labs, which conducts trials for cosmetic products such as sprays, dyes, ointments, soaps, and the like. She joined the firm right out of college and has been working there for almost two years now.

She believes that research and testing are an integral part of providing consumers with safe products.

Dennis Galvan works as a campaigner at Green Earth, an environmental organization. Every month, his organization arranges a team outing where they indulge in football and other team-building activities. The human resource department ensures that there are regular interactions between employees through team dinners and cultural events. According to the information given in this case, which of the following is most likely to be the reason for Galvan's high level of satisfaction toward his job?

social context

Jason has been spending a great deal of work time talking to his co-workers about how dissatisfied he is with the job. He also has spent quite a bit of time discussing unionization. In the last week, Jason has arrived at work intoxicated twice. His behavior can be classified as ________ behavior.

deviant

Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?

incompatibility

Attitudes that our memories can easily access are less likely to predict our behavior.

False

An individual's involvement with, satisfaction with, and enthusiasm for the work he or she does is known as employee engagement.

True

The theory of cognitive dissonance was proposed by ________.

Leon Festinger

The relationship between pay and job satisfaction virtually disappears when one earns a pay package sufficient for or more than the comfortable living amount.

True

Creating a satisfied workforce guarantees successful organizational performance.

False

Job involvement measures the degree to which people identify psychologically with the organization's mission and vision.

False

Oversharers can contribute to teamwork when they share personal stories related to organizational goals, according to a Harvard Business Review article.

True

Sonia works as a lab research assistant at Frost Labs, which conducts trials for cosmetic products such as sprays, dyes, ointments, soaps, and the like. She joined the firm right out of college and has been working there for almost two years now.

She believes that research and testing are an integral part of providing consumers with safe products.

Job satisfaction describes a positive feeling about a job, resulting from an evaluation of its characteristics.

True

________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

Perceived organizational support

In Indonesia, comfortable living occurs at about $30,000. Based on the measurement of comfortable living, which of the following is most likely to be true?

People earning below $30,000 experience a positive correlation between pay and job satisfaction.

________ is moderately correlated with organizational citizenship behavior.

Job satisfaction

The business head at Solaris Services was alarmed by the finding of a recent survey conducted in-house which revealed that most employees were dissatisfied with their work. He holds a meeting with various department heads to identify ways to stem the brewing discontent. One manager suggests providing employees with greater training opportunities. What assumption is the manager making?

Employees feel that their employer does not value them enough to make investments in them.

Bryan Eusebius has a positive attitude toward his organization. He feels the management treats all employees fairly in matters concerning rewards, is understanding toward their needs and requirements, and allows them to have a voice in decisions. Bryan's attitude toward his organization is indicative of ________.

perceived organizational support

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

Voice

Attitudes are favorable or unfavorable evaluative statements about objects, people, or events.

True

Which of the following statements is true about measuring job satisfaction?

The single global rating system is not very time consuming.

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________.

Job involvement

______ is moderately correlated with

The single global rating approach to measuring job satisfaction is more sophisticated than the summation of job facets approach

False

Which of the following is true with the regard to moderating variables in attitude relationships?

Attitudes that our memories can easily access are more likely to predict behavior.

Job satisfaction is more likely to translate into ___ when employees feel or perceive they have many available alternatives and when employees have high human capital

turnover

which of the following questions best helps understand the degree of perceived organizational support among employees?

Do you feel the organization has sufficient recognition rewards to value good work?