a management philosophy that focuses on satisfying customers through empowering employees to be an active part of continuous quality improvement in a horizontal management system.
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Six Sigma
a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes using 5 phases: define, measure, analyze, improve and control
gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs.
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CMMI (Capability Maturity Model Integration) Levels
Incompleted - process either not performed or partially performed
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Performed -
satisfies the specific goals of the process area and supports and enables the work needed to produce work products
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managed -
process has basic infastructure in place to support it
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Defined -
process is rigorously defined and the standards for a project are tailored from the organization's set of standard processes
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Quantitatively managed -
process is controlled using statistical and other quantitative techniques
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Optimizing -
Improved based on an understanding of the common causes of variation.
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JIT (just in time)
Introduced by Ford Motor Company. Method of inventory control where materials arrive as they are needed. This reduces the need/expense for storage of materials.
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Quality Grades
Beef: Prime Rib is highest- Canner steak is lowest
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Eggs:
AA highest - B is lowest
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Milk:
Organic is pure - Inorganic has preservatives and additives
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Honey
: A is highest - C is lowest
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product recall
when a defective product is either rectified or replaced after it has been sold by the manufacturer. Costs to the manufacturer include repairing/replacing the product, lawsuits. Benefits include respect for being proactive, avoid lawsuits...
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Food and Drug Administration (FDA)
a federal agency responsible for regulating food, cosmetics, drugs, and products that emit radiation that are sold to the public. Can issue a product recall if problems are found in these products or their packaging.
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Consumer Protection Act
Makes businesses liable for any injury to consumers as a result of product defects or lack of provision of suitable safety information.
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Consumer Product Safety Commission
a governmental agency responsible for setting and monitoring safety standards for all consumer products
Studied by 15 people
