Employee Satisfaction and Commitment Flashcards

Flashcards on Employee Satisfaction and Commitment

Job Satisfaction

The positive or negative feelings about one's job.

Organizational Commitment

The extent to which one identifies with and is involved in an organization.

Individual Predispositions

Personality, traits, and genetic factors influencing job satisfaction.

Social Information Processing

Workers develop attitudes through information from their social environment.

Equity Theory

Workers are motivated by a desire to be treated fairly.

Organizational Justice

If employees perceive they are being treated fairly, they will be more likely to be satisfied with their jobs and motivated to do well.

Distributive Justice

The perceived fairness of the decision made in an organization.

Procedural Justice

The perceived fairness of the methods used by an organization to make decisions.

Interactional Justice

The perceived fairness of the interpersonal treatment that employees receive in an organization.

Person-Organization Fit

Match between what the organization provides and what the worker hopes for.

Job Characteristics

Nature of the job and characteristics of the organizations.

Affective Commitment

Worker identifies with the organization and is loyal towards it.

Continuance Commitment

Workers’ perceptions of the relative investment (time, expenses, effort) they have made in the organization and the relative costs associated with seeking membership in another organization.

Normative Commitment

Workers feeling of obligation to the organization wherein remaining a member is the morally right thing to do.

Perceived Organizational Support (POS)

Related to affective commitment; workers tend to give their affective commitment when they perceived that organization is being supportive and treating them fairly.

Voluntary Absenteeism

Workers miss work because they want to do something else.

Involuntary Absenteeism

Workers has a legitimate excuse for missing work, i.e. sick.

Voluntary Turnover

Occurs when a competent and capable workers leaves to work elsewhere.

Involuntary Turnover

Occurs when a worker is fired or laid off.

Organizational Citizenship Behavior (OCB)

Behaviors that are not part of an employee’s job but that make the organization a better place to work.

Job Descriptive Index (JDI)

Standardized instrument measuring job satisfaction with 6 job facets.

Minnesota Satisfaction Questionnaire (MSQ)

Multiple-item rating scales that asks workers to rate their levels of satisfaction/dissatisfaction with 20 job facets including satisfaction with pay, coworkers, supervision, responsibility, social status, security.

Need Satisfaction Questionnaire (NSQ)

The respondent rates how much satisfaction should be available (what is expected) and how much is available to meet his or her needs(what is received).

Pay Satisfaction Questionnaire (PSQ)

Assesses various components of pay satisfaction.

Faces Scale

Response categories consist of drawings of faces that vary in emotional expression.

Job Rotation

Systematic movement of workers from one type of task to another.

Job Enlargement

Expansion of a job to include additional and more varied work tasks.

Job Enrichment

Raising the level of responsibility of a job.

Skill-Based Pay

Compensation based on knowledge and skills rather than organizational positions.

Merit Pay

Employees receive a base rate and additional pay based on performance.

Gainsharing

Compensation based on effective group performance.

Profit-Sharing

All employees receive a small share of an organization’s profits.

Flextime

Offers flexibility in regard to beginning and ending times for each day.