Leadership

What are the key leadership behaviors?

Coaching, Delegating, Counseling, Evaluating, and Rewarding

What does Frunzi & Savini say about leadership?

"Simply because one is a supervisor does not mean that one is a leader..."

What are technical leadership skills?

The ability to understand tasks and processes involved in the job

What are people skills in leadership?

The ability to communicate and interact effectively with others

What are conceptual leadership skills?

The ability to plan, organize, and coordinate actions and strategies

What is Exploitive Autocratic Leadership?

A leadership style where one controls everything, refuses input, and uses coercive, reward, and legitimate power—based on Theory X

How does a Benevolent Authoritative leader operate?

Maintains control, allows limited decision input, treats employees like children, and uses power-based motivation

What is Consultative Leadership?

A leadership style that seeks input, shares decisions, and uses expert and referent power—employees are treated like responsible teenagers

What is Participative Leadership?

A team-oriented leadership style that shares authority and decision making, motivates through trust and expertise

What is Theory X?

A belief that workers dislike work, avoid responsibility, and need strict supervision and external motivation

What is Theory Y?

A belief that workers are self-motivated, responsible, creative, and seek opportunities

What is coercive power?

Power based on the ability to punish, such as firing or demoting

What is reward power?

Power based on the ability to give rewards, such as raises or promotions

What is position power?

Power that comes from a person's role or title within the organization

What is expert power?

Power that comes from specialized knowledge or expertise

What is referent power?

Power that comes from trust, respect, and shared values

What is Argyris' Maturity/Immaturity Theory?

People act based on how they are treated—treat them like adults and they behave maturely

What is democratic leadership?

A leadership style focused on team-based decision making and shared responsibility

Is participative leadership always the best?

No, leadership style should match employee readiness—participative works best with mature, capable employees

What is a characteristic of an inspiring leader?

Ability to motivate and energize others toward a shared goal

Why is understanding human behavior important in leadership?

It helps leaders effectively manage, support, and relate to their team

What does it mean for a leader to have commonality with workers?

Sharing similar values and goals, which builds trust and alignment

What is verbal assertiveness in leadership?

Communicating clearly, confidently, and respectfully

Why is honest communication important in leadership?

It builds trust and keeps the team informed and engaged

What does dedication to goals show in a leader?

Commitment to the mission and persistence in achieving results

Why is it important for leaders to set an example?

It models expected behaviors and builds respect

Why should leaders take risks?

To drive innovation, improvement, and progress

What does it mean for a leader to assume full responsibility?

Accepting outcomes, whether good or bad, and being accountable

How does a leader support personnel?

By providing resources, encouragement, and advocacy for their team

Why is compromise a valuable leadership skill?

It allows leaders to find balanced solutions that satisfy multiple parties

Why should leaders accept criticism?

To learn, improve, and demonstrate humility and openness