MGT 3303: Chapter 8

Managing Human Resources

Human Resources Management (HRM)

System of organizational activities to attract, develop, and motivate an effective and qualified workforce. Also known as talent, human capital, or personnel management.

Human Capital

The knowledge, skills, and abilities of employees that have economic value.

job analysis

a tool for determining what is done on a given job and what should be done on that job

recruitment

the development of a pool of applicants for jobs in an organization

selection

choosing from among qualified applicants to hire into an organization

unstructured (or nondirective) interview

interview in which the interviewer asks different interviewees different questions

structured interview

selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers

assessment center

a managerial performance test in which candidates participate in a variety of exercises and situations

reliability

the consistency of test scores over time and across alternative measurements

validity

the degree to which a selection test predicts or correlates with job performance

outplacement

the process of helping dismissed people regain employment elsewhere

employment-at-will / termination-at-will

the legal concept that an employee can be terminated for any reason

termination interview

a discussion between a manager and an employee about the employee’s dismissal

adverse impact

when a seemingly neutral employment practice has a disproportionately negative effect on a protected group

Worker Adjustment and Retraining Notification Act (WARN) / Plant Closing Bill

requiring covered employers to give affected employees 60 days' written notice of plant closings or mass layoffs.

training

teaching lower-level employees how to perform their current jobs

development

teaching managers and professional employees broad skills needed for their current and future jobs

needs assessment

an analysis identifying the jobs, people, and departments that need training

orientation training

training designed to introduce new employees to the company and familiarize them with policies, procedures, culture, and the like

team training

training that provides employees with the skills and perspectives they need to collaborate with others

diversity training

programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified workforce

management development programs

training for new or experienced managers, often focused on leadership and other “people skills”

People skills

their ability to delegate effectively, motivate individuals and teams, and solve problems

Coaching

receiving advice from a higher-level manager or an outside consultant

performance appraisal (PA)

assessment of an employee’s job performance

management by objectives (MBO)

a process in which objectives set by a subordinate and a supervisor must be reached within a given time period

360-degree appraisal

process of using multiple sources of appraisal to gain a comprehensive perspective on one’s performance

cafeteria benefit program

an employee benefit program in which employees choose from a menu of options to create benefit packages tailored to their needs

flexible benefit programs

benefit programs in which employees are given credits to spend on benefits that fit their unique needs

comparable worth

principle of equal pay for different jobs of equal worth

labor relations

the system of relations between workers and management

arbitration

the use of a neutral third party to resolve a labor dispute

wildcat strikes

unplanned work stoppages in which workers walk off the job in violation of the contract

union shop

an organization with a union and a union security clause specifying that workers must join the union after a set period of time

right-to-work

legislation that allows employees to work without having to join a union