supply chain 3
Call Kai
Learn
Practice Test
Spaced Repetition
Match
Flashcards
Knowt Play1/14
There's no tags or description
Looks like no tags are added yet.
Name | Mastery | Learn | Test | Matching | Spaced | Call with Kai | Chat |
|---|
No analytics yet
Send a link to your students to track their progress
15 Terms
Total Quality Management
A management philosophy characterized by customer driven quality that permeates the entire organization
Joseph Juran
Breakthrough quality improvements
Customer-Driven Quality
Internal and external
PAF Acronym
Prevention, Appraisal, and Failure
Kauro Ishikawa
Applied statistical approaches
Manufacturing-Based Definition
Quality is defined by conformance to the product design through a set of specifications
Value-Based Definition
Quality provides performance at an acceptable price or conformance at an acceptable price
Garvins 5 Approaches
Transcendent, product based, user based, manufacturing based, value based
Durability Definition
The wear and tear from usage that eventually ends a products useful life
W Edwards Deming
Expert of TQM
TQM Components
Management commitment and leadership for change
Quality strategy and quality planning
Customer driven quality
Continuous improvements
Empowered interdisciplinary teams
Empowered Interdisciplinary Teams
Decision making is at the lowest level
ISO 9000
Benchmarking for quality systems
Pareto Diagram
Arranging defects so you can prioritize improvements
Quality Dimensions
Tangible, Reliability, Responsiveness, Assurance, Empathy